Bookings FAQs

Below are answers to many commonly asked questions about WooCommerce Bookings.

We recommend reviewing the Introduction to WooCommerce Bookings page, if you haven’t already as it directly links out to information about Bookings troubleshooting and configuration.

Typically, issues like this are a result of plugins that offer caching features or server-side caching from services like Cloudflare. It’s a good idea to clear all cache using the available options from those services and temporarily disable all active plugins related to caching and/or performance.

Listed below are alternative suggestions to troubleshoot a calendar that may not be displayed on a bookable product’s page.

1. If you are using Cloudflare, you may need to disable Rocket Loader as it might be interfering with the calendar’s JavaScript.
2. If you’re using Chrome or Firefox, review the console for errors or conflicts on the product that should be displaying the product’s calendar.
3. If your website is using caching plugins, or if your hosting provider has set up server-side caching, you may come across a situation where the booking product page’s calendar keeps loading indefinitely. Alongside, you might notice a 403 error in the browser console. This issue emerges due to the utilization of a session token named wp_woocommerce_session_ native to WooCommerce to monitor user interactions. The caching mechanisms in place on the site can disrupt the dynamic loading of booking pages, including the calendar since both rely on accurate availability data. Often, the expiration settings of caching plugins and mechanisms exceed the default expiry of the wp_woocommerce_session_ token (2 days).
   
   To resolve this, the recommended step is to get contact your hosting provider or the developer of the caching plugin. You can request they exclude all WooCommerce cookies from being cached. You can find a comprehensive list of WooCommerce cookies in this document for reference. If the caching developer is not responsive, please disable the caching plugin and check the booking calendar.

If your bookable products require confirmation, you can mark them as complete, but if that customer does not come back to pay for their booking, the slots they booked will still show as unavailable, preventing new customers from booking the same slots.
To cancel these unpaid bookings, you can create a workflow with the AutomateWoo extension to cancel these bookings after a set amount of time;