Norton Shopping Guarantee with Package Protection Getting Started Guide

Norton Shopping Guarantee with Package Protection boosts sales by instilling trust from the moment consumers visit your online store. This free extension safeguards purchases from the point of sale to delivery. Features include:

  • Safe Shopping Trust Badges: Enhances consumer confidence and purchase completion.
  • Package Protection: Offers customer-paid insurance for loss, damage, or theft.
  • Shopping Guarantee: Provides price, purchase guarantees, and identity theft protection.
  • Shopper Behavior Insights: Unlocks valuable consumer behavior data.
  • Comprehensive Claims Support: Directly manages claim processes with shoppers.

Installation

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  1. Navigate to the WooCommerce Marketplace and search Norton Shopping Guarantee with Package Protection
  2. Select the extension and click Add to Store.
  3. WooCommerce will either:
    1. Automatically install the extension.
    2. Prompt to download a ZIP file. 

If manual installation is needed, choose Add New > Upload and select the downloaded ZIP file.

  1. Navigate to WordPress Admin > Plugins to verify that the Norton Shopping Guarantee with Package Protection is installed.  
  2. Click Activate.
  3. After installation, connect the store to Norton Shopping Guarantee with Package Protection by following the green plugin prompts or via Norton Shopping Guarantee with Package Protection Account Settings within WordPress Admin > Plugins.  

Account Setup

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  1. Connect your store to begin the account registration process. 
  2. WooCommerce will ask permission to connect your store to Norton Shopping Guarantee with Package Protection. Please review the details and Approve the connection. 

  3. Review the Norton Shopping Guarantee with Package Protection terms and conditions, check the box to agree, and click Submit.

  4. Check your email for a temporary password, select a new one, and update your contact and business information. Click Save.
  5. Fill out the required account and contact information within the registration wizard.
  6. Provide store name, URL, and email address. Estimate monthly sales to anticipate shipping volumes. Click Next.

  7. Enter billing information. This is necessary to process service fees collected at checkout and manage monthly invoicing. 
  8. A welcome message will be displayed indicating the registration was successful.

Final Review and Configuration

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Upon finalizing the setup and conducting a thorough review of the new account details, Norton Shopping Guarantee with Package Protection will be activated for the store. The system will be configured specifically for the store’s needs, and confirmation will be communicated once the setup is complete. 

To verify that the service is functioning correctly, add an item to the cart and proceed to either the cart or checkout page.

FAQs

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Why should my business use Norton Shopping Guarantee with Package Protection?

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The Norton Shopping Guarantee with Package Protection helps your business establish credibility online and reach more potential customers. The product displays trustmarks at critical decision-making points of a shopper’s journey, answering questions and reassuring them that the purchase is from a safe and credible merchant. Shoppers can use the Norton Shopping Guarantee with Package Protection at checkout, which helps them feel safe and confident about their purchase.

The end result is your business experiences a higher conversion rate, increased first-time and repeat buyers, and a higher average order amount.

How does Norton Shopping Guarantee with Package Protection work?

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If a customer has an issue, they can register for free and start a claim from their Norton Shopping Guarantee account to take advantage of their shopper benefits. Norton Shopping Guarantee with Package Protection claims specialists handle customer claims, with no extra support required from your business. Shoppers automatically receive the below benefits that are valid for 30 days after their purchase:

$10,000 Identity Theft Protection

Suppose your shopper’s identity is stolen anywhere. In that case, we will provide access to identity recovery services and reimburse expenses up to $10,000 for costs like attorney fees, removing criminal judgments, and disputing credit reports.

$5,000 Package Protection by EasyPost

Package Protection covers loss, damage, and theft for every carrier and service level, up to $5,000. Customers cover the cost, so you don’t pay a thing.

$1,000 Purchase Guarantee

If your shopper does not receive the products or services ordered in accordance with your terms of service, we’ll help resolve the problem or issue a refund of up to $1,000.

$100 Lowest Price Guarantee

If the price on your site goes down within 30 days of purchase, Norton Shopping Guarantee will reimburse your shopper the difference, up to $100.

The Norton Shopping Guarantee acts as an extension of your customer service team and helps increase revenue and repeat customers while saving you time and money.

Does Norton Shopping Guarantee with Package Protection require additional customer support from my business?

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No. If a claim is opened by your customer, our dedicated claim support team handles it to resolution. If a customer has an issue with an order, we first instruct them to contact your customer support channels to resolve the issue and prevent chargebacks. 

Is Norton Shopping Guarantee with Package Protection free for my business to install on their store?

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Yes. After installation, shoppers can purchase Norton Shopping Guarantee with Package Protection at checkout. 

Is there a contractual lock-in to use the Norton Shopping Guarantee with Package Protection service, or can I uninstall it at any time?

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After installation, you are not obligated to keep the Norton Shopping Guarantee with Package Protection service on your storefront; it can be uninstalled anytime.

Questions and Feedback

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Have a question before you buy? Contact our team

Already installed and need some assistance? Get in touch with us via the Help Desk.