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Norton Shopping Guarantee with Package Protection for WooCommerce

Increase sales by instilling trust the moment consumers enter your online store and protecting them from purchase to delivery — for free.

Protect your customer’s shopping journey from shopping cart to delivery with Norton Shopping Guarantee with Package Protection. Increase sales and attract repeat buyers – for free – through this unique and holistic buyer protection program. The app includes the Norton Shopping Guarantee, shipping insurance, and trust badges to guide customers toward a purchase from your ecommerce store. Build confidence and increase conversions with the brand trusted by customers around the globe—Norton.

  • Safe Shopping Trust Badges: Increase shopper confidence and encourage purchase completion
  • Package Protection: Customer-paid shipping insurance for any loss, damage, or theft
  • Shopping Guarantee: Lowest price guarantee, purchase guarantee, and identity theft protection
  • Shopper Behavior Insights: Easy access to your customer’s shopping behaviors
  • Comprehensive Claims Support: Our full-service claims team will process, approve, and pay out claims directly to shoppers

Safe Shopping Trustmarks

Leveraging the Norton brand to assure customers their products, privacy, and experience are guaranteed.

The Sitewide Trustmark is shown in the bottom left or right-hand corner on all pages of your site. New visitors can shop with confidence knowing your site has been verified by a trusted third party – Norton.

The Product Page Trustmark is shown on each product page, typically under the add to cart button. Showing a trustmark on product pages reinforce that you are a trusted merchant, encouraging the shopper to add products to their cart.

 

Package Protection

Package protection (or shipping insurance) provides peace of mind for customers and merchants alike.

Package Protection by EasyPost covers loss, damage, and theft for every carrier and service level. Customers cover the low cost of their shipping insurance, so you don’t pay a thing. Historically, there is a 50-60% opt-in rate, which dramatically reduces chargebacks, negative reviews, and time spent dealing with claims. 

 

Shopping Guarantee

When a customer purchases package protection, they automatically receive three benefits - a Purchase Guarantee, Lowest Price Guarantee, and identity theft protection.

The Shopping Guarantee protects your customers with:

Purchase Guarantee: If customers don’t receive their products within your terms of service, we’ll resolve the problem or issue a refund of up to $1,000.

Lowest Price Guarantee: If the price goes down on your site within 30 days of purchase, we’ll reimburse your shopper the difference, up to $100 – at no charge to you. 

Identity Theft Protection: If a shopper’s identity is stolen, we’ll provide access to identity recovery services and reimburse them up to $10,000 for related expenses. 

 

 


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