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Documents

• Cross-browser testing your site

  Testing your WooCommerce website across multiple browsers is essential to ensure a seamless shopping experience for your users, regardless of their preferred device, browser, or location.  By conducting cross-browser testing, you can identify and resolve compatibility issues that may affect the functionality, appearance, or usability of your site. Why is cross-browser testing important? Different browsers […]

• How do I prevent and respond to card testing attacks?

  Card testing is a type of fraud where the someone obtains a large amount of stolen credit card data, and then attempts to determine which of those cards are valid. Typically, these fraudulent attempts involve making a multiple low-value purchases, each with a different card, to avoid detection by cardholders or banks. If the purchase […]

• Troubleshoot AJAX issues

  Asynchronous JavaScript and XML (AJAX) is a web development technique used to create interactive web applications. With AJAX, web applications can send and retrieve data from a server in the background without disrupting the display and behavior of the current page. This means parts of a web page can be updated without needing to reload […]

• Troubleshoot JavaScript errors

  JavaScript errors can interfere with essential WooCommerce functions like product displays, checkout, and form submissions. This guide shows you where to find these errors and how to troubleshoot them. What is JavaScript? JavaScript is a programming language that runs directly in the browser, not on the server. This allows it to respond quickly to user […]

• Troubleshoot PHP errors

  PHP is a popular scripting language that powers many websites, including those created with WordPress. It runs on your web hosting server and allows your website to perform complex functions — such as processing form submissions, managing user sessions, and interacting with databases. How to find PHP errors To find PHP errors on your WordPress site, […]

• WP_options table and site speed

  When a WordPress site runs slowly, the wp_options table is often overlooked. This table stores key site data, like permalinks, site settings, scheduled posts, and widget details.  If you have already tried the most common steps for troubleshooting a slow WooCommerce site, reviewing the wp_options table would be a good next step. Almost every page […]

• WooCommerce self-service guide

  WooCommerce troubleshooting and conflict testing are useful for finding out why your site is having problems. Have an issue with your WooCommerce store? We aim to help you solve it. Most common issues According to statistics, most issues are caused by: Outdated software Keeping software up to date helps protect your website against hacking. The […]

• Email troubleshooting

  In some cases, issues can arise that prevent your WooCommerce store from sending emails, or your shoppers from receiving them. This guide aims to tackle common email problems related to WooCommerce stores, with clear steps to diagnose and resolve these issues. By default, WooCommerce sends mail using the wp_mail() function, a core function of WordPress. […]

• How to test for plugin and theme conflicts

  What are theme and plugin conflicts? A conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, plugin A gives the signal to put the order in “Completed” status and plugin B prevents this from happening. Themes and plugins provide additional functionality and features — it also means […]

• Finding PHP error logs

  PHP error logs can be useful when investigating an issue with a WordPress and WooCommerce site. This guide will provide steps and information about how to access PHP error logs within WooCommerce or on a hosting server. WooCommerce logs WooCommerce features a logging system accessible in WP Admin via WooCommerce > Status > Logs, which […]