WooPayments

Documents

• Why is my account showing a negative balance?

  Your WooPayments balance can become negative in a few ways. The most common by far is the following scenario: The higher your order volume is, the more rare this issue becomes, since new incoming orders will often provide your account balance with enough of a “buffer” to accommodate refunds and disputes. For low volume merchants, […]

• WooPayments built in partnership with Stripe

  WooPayments is built in partnership with Stripe. This document provides more information and an overview of how we work together. When you sign up for WooPayments, you verify your personal and business information with Stripe. This creates a Stripe Express account that is connected to the WooPayments service. The Express account is what’s used in […]

• In-Person Payments M2 Card Reader Return Policy

  We offer a 30-day return policy for M2 card readers purchased from WooCommerce.com. Initiating a return In order to start your return, please: Once we receive your inquiry, our support team will assist you with returning the reader. If you’re outside of the 30-day return window, we will be unable to accept your return. However, […]

• WooPayments: Sandbox Mode

  If you want to test WooPayments on a site that won’t need to process real transactions (e.g. a staging site), you can use sandbox mode to try things out. Sandbox mode creates an “empty” WooPayments account without using any personal information. It operates only in test mode and can’t be used to process real charges. […]

• Additional payment methods

  By default, WooPayments accepts payments via credit and debit cards. If you would like to add additional options to your checkout, you can do so. You can collect payments via: Only the payment methods relevant to your customer are displayed. For example, Przelewy24 will not be shown to customers with a billing address outside of […]