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Documents

• Apple Pay and Google Pay Compatibility

  WooPayments provides your store with Apple Pay and Google Pay, which makes it easier for customers to checkout quickly using their saved account details. This document will dig into how Apple Pay and Google Pay handle compatibilities with other products and features that are available in WooCommerce. Product compatibility The Apple Pay and Google Pay […]

• Buy now, pay later with WooPayments

  Buy now, pay later (also known as BNPL) payment methods allow your customers to pay for orders over time using a series of payments. For example, a customer could pay for a $2,000 USD product in four installments of $500 USD. You, the merchant, would still receive the full amount immediately — minus fees of […]

• Can I customize the appearance of the payment form fields?

  The payments form that WooPayments generates and places on the checkout page is actually hosted on a separate PCI-compliant server. As such, applying styles to the payments form using custom CSS will not work as expected. To modify the styling of the payment fields, you will need to insert some custom PHP code using your […]

• Can I offer express payment methods without accepting card payments?

  First, it’s important to note that express checkout methods are card payments. The payment is still processed like a card because a customer is effectively using the card details that are saved to their Apple, Google, or Link account. That said, you may want to offer these express payment methods without displaying the card payment fields on […]

• Dispute evidence suggestions

  When a cardholder disputes a payment via their bank, they have to submit evidence to back up their claim. As the merchant, you can respond to that claim and give the bank evidence supporting your position. While WooPayments cannot affect the bank’s decision, we can still help you decide what evidence to submit. This page […]

• How do I find my WooPayments merchant ID?

  WooPayments does not provide an individual Merchant ID (MID) due to the way our platform integrates with our partner, Stripe. If you are asked for your merchant ID, you can enter your account ID instead which in this case is acct_XXX. Stripe have some further guidance on handling MID requests.

• In-Person Payments WisePad 3 Card Reader Return Policy

  We offer a 30-day return policy for WisePad 3 card readers purchased from WooCommerce.com. In order to start your return, please: Once we receive your inquiry, our support team will assist you with returning the reader. If you’re outside of the 30-day return window, we will be unable to accept your return. However, because we […]

• Is WooPayments compatible with WordPress Multisite?

  Yes, WooPayments is compatible with WordPress Multisite, whether the network is a path-based or domain-based one. However, keep in mind that a single WooPayments account cannot be used with more than one URL at a time. As a result, each individual site in the network will use its own WooPayments account, even if WooPayments is […]

• JCB for merchants in Japan

  WooPayments provides merchants with the ability to accept payments via the most common credit and debit card brands — including Japan Credit Bureau (also known as “JCB”). Can I accept JCB cards? As a merchant, the ability to accept JCB card payments depends on where your business is located: JCB requirements for Japanese merchants Before […]

• Preventing negative balances

  Having a negative balance on your WooPayments account is undesirable, since it may delay customer refunds. In order to prevent negative account balances, you may wish to proactively add funds to your future refunds or disputes (FROD) balance. What is the FROD balance? The future refunds or disputes (FROD) balance is a special bucket of […]