Regaining access to WooPayments

The ability to manage WooPayments transactions (for example, by issuing refunds, viewing payouts, or responding to disputes) depends on your ability to access the Payments menu item inside your WordPress dashboard.

If the Payments menu item is not available, or if your WooCommerce site is no longer accessible for some reason, then you might not be able to effectively manage your WooPayments account and the associated transactions.

This guide explains how to regain access to your WooPayments account if need be.

If you can access your WordPress dashboard, but the Payments menu is not visible, it may be a result of the WooPayments plugin being deactivated or deleted. 

You can attempt to restore WooPayments by first checking to see if it’s still installed and, if not, installing it again. Once WooPayments has been reinstalled and reactivated, the Payments menu should be available.

If you’d like to stop using WooPayments but without losing the ability to manage transactions, payouts, and disputes, please see this guide.

If you no longer have access to your site due to some sort of permanent action (such as moving to a new content management system or deleting your site entirely), then you will no longer be able to administer your WooPayments account.

In such cases, we suggest that you contact our support team for help with connecting your WooPayments account to a new WooCommerce site.