How do I delete my WooPayments account?

There may come a point where you would like to delete or close your WooPayments account. This may be because you made a mistake when providing KYC information, the wrong country was chosen, or maybe you just want to stop using it.

WooPayments accounts contain information that we must retain for tax and compliance purposes. As a result, WooPayments accounts can only be deleted by our support staff. Additionally, we can only delete a WooPayments account if it meets specific criteria.

There is no self-serve method to delete a WooPayments account. (Deactivating and deleting the WooPayments plugin also does not close the account.)

WooPayments accounts can only be deleted if all of the following apply:

• The account has not processed any live transactions, and…
• The account is in good standing. This means:
  • The account does not have a Rejected status, and…
  • The account does not have payouts suspended.

If your account doesn’t meet these requirements, see this section.

If your account meets the requirements and you wish to delete it, contact support.

To allow our support team to more easily locate your WooPayments account in our systems, please include the following information:

• Your site’s URL.
• The email address associated with your WooPayments account.
• Your site’s system status report.

After a WooPayments account deletion request is received, we will:

1. Check to confirm that it qualifies for deletion.
2. Ask for your approval to delete the account.
3. Delete the account from our systems.
4. Confirm with you that it’s been deleted.

Once a WooPayments account is deleted, it is not recoverable.

If your WooPayments account does not qualify for deletion, the alternative is to disable WooPayments as a payment gateway on your site.

There are a few important things to be aware of though:

• We strongly suggest leaving the plugin itself active. This is because, should you simply delete the WooPayments plugin, you will no longer be able to issue refunds or respond to disputes for WooPayments orders.
• If you don’t already have an alternative payment gateway enabled, doing so before disabling WooPayments ensures that customers will still be able to place orders.
• If you have subscribers using the Stripe Billing engine, their renewals will continue to process even if WooPayments is disabled. To stop their subscription renewals, you will need to cancel their subscriptions before disabling WooPayments.

To disable WooPayments as a payment method on your site:

1. Navigate to your WooCommerce site’s administrator dashboard.
2. Find your WooPayments settings at Payments > Settings.
3. Uncheck the “Enable WooPayments” box.
4. Click Disable in the popup that appears.
5. Scroll to the bottom of the page and click Save Changes.

Once you complete those steps, WooPayments will no longer appear on the customer-facing portion of your site. However, your account will still exist so that you can perform administrative tasks for orders placed via WooPayments, such as:

• Issuing refunds.
• Responding to disputes.
• Viewing transaction data.