WooPayments: Account Management

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WooPayments is built in partnership with Stripe, our payments processor. This means that, during the signup process for WooPayments, a special kind of Stripe account will be created for you, called a Stripe Express account.

The documentation pages below explain how to create this account, access this account, how to change information in the account, and answer other questions you might have.

NOTE: A Stripe Express account is different from a regular Stripe account, which is what you’d get if you simply visited Stripe.com and signed up there. See the Regular Stripe accounts section for details on how WooPayments does and does not interact with regular Stripe accounts.

Creating your account

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When you sign up for WooPayments, you will go through the account creation process. However, if you are a developer or agency setting up WooPayments on behalf of someone else, then you can review the best practices for setting up WooPayments for a client.

Accessing your account

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Although WooPayments is designed to integrate pretty closely with your existing WordPress dashboard, sometimes you might need to access your Stripe Express account directly, like to update your bank information or your tax ID number. Please see the linked guide for instructions on how to access the Stripe Express account.

Updating your information

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There are various bits of information that can only be updated directly in your Stripe Express account. Some common examples are:

Switching and deleting accounts

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The following scenarios are rare, but you may run into them when operating multiple sites or shutting down a website for a business that’s no longer operating.

Regular Stripe accounts

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It is not possible to use an existing Stripe account with WooPayments. We have a few more details in this page, but the basic answer remains the same. You can use the same email address for both accounts, however.

If you currently use our Stripe extension with a regular Stripe account and would like to switch to WooPayments, our guide to switching is what you’re looking for. If you’re unsure about which is best, our comparison guide may be of assistance.