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Documents

• How do I change my merchant category code (MCC)?

  Merchant category codes (MCCs) are four-digit numbers used to group businesses by the kinds of goods or services they provide. For example, jewelry stores, dentists, and pet groomers would all have different merchant category codes. Each WooPayments account has a single MCC, which is chosen during signup. If you need to change your MCC (for […]

• Is WooPayments compatible with WordPress Multisite?

  Yes, WooPayments is compatible with WordPress Multisite, whether the network is a path-based or domain-based one. However, keep in mind that a single WooPayments account cannot be used with more than one URL at a time. As a result, each individual site in the network will use its own WooPayments account, even if WooPayments is […]

• JCB for merchants in Japan

  WooPayments provides merchants with the ability to accept payments via the most common credit and debit card brands — including Japan Credit Bureau (also known as “JCB”). Can I accept JCB cards? As a merchant, the ability to accept JCB card payments depends on where your business is located: JCB requirements for Japanese merchants Before […]

• Preventing negative balances

  Having a negative balance on your WooPayments account is undesirable, since it may delay customer refunds. In order to prevent negative account balances, you may wish to proactively add funds to your future refunds or disputes (FROD) balance. What is the FROD balance? The future refunds or disputes (FROD) balance is a special bucket of […]

• Regaining access to WooPayments

  The ability to manage WooPayments transactions (for example, by issuing refunds, viewing payouts, or responding to disputes) depends on your ability to access the Payments menu item inside your WordPress dashboard. If the Payments menu item is not available, or if your WooCommerce site is no longer accessible for some reason, then you might not […]

• Tokenized bank account numbers

  Tokenized account numbers (TANs) are temporary bank account numbers issued by some banks instead of real account numbers. Banks currently known to use TANs include Chase, PNC, and U.S. Bank. Other banks may also use TANs. They will be added here as they are found. How do TANs work? When you connect your bank account […]

• Understanding card verification checks

  When a credit or debit card is charged via WooPayments, we submit the card security code (also called a CVC, CVV, or CSC) and parts of the billing address to the card issuer for verification. The issuer then checks these against the information they have on file. If the information given by your customer doesn’t […]

• What happens to a WooPayments account during a site migration?

  During the lifetime of your business, you may migrate your site between hosts or servers. You may also move your site between a staging environment to production multiple times. If a site is migrated while using WooPayments, this could activate Safe Mode or it could result in the WooPayments account not carrying over to the […]

• WooPayments: Fraud Protection

  WooPayments offers configurable fraud protection rules for merchants. This helps you avoid disputes by setting a protection risk level that best suits your business. This page explains how fraud protection works, what the various settings do, and how they interact with incoming orders from your customers. How fraud protection works When a new order is […]

• WooPayments: Stripe Billing for subscriptions

  Besides basic compatibility with the Subscriptions extension, WooPayments also offers one more feature to Subscriptions users based in the United States: the ability to utilize a billing engine powered by our payments partner, called Stripe Billing. Billing engines With WooCommerce Subscriptions, automatic recurring payments are initiated by your WooCommerce site and then processed by the […]