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Documents

• Preventing negative balances

  Having a negative balance on your WooPayments account is undesirable, since it may delay customer refunds. In order to prevent negative account balances, you may wish to proactively add funds to your future refunds or disputes (FROD) balance. What is the FROD balance? The future refunds or disputes (FROD) balance is a special bucket of […]

• Regaining access to WooPayments

  The ability to manage WooPayments transactions (for example, by issuing refunds, viewing payouts, or responding to disputes) depends on your ability to access the Payments menu item inside your WordPress dashboard. If the Payments menu item is not available, or if your WooCommerce site is no longer accessible for some reason, then you might not […]

• Tokenized bank account numbers

  Tokenized account numbers (TANs) are temporary bank account numbers issued by some banks instead of real account numbers. How do TANs work? When you connect your bank account to WooPayments, your bank may provide a TAN instead of your actual account number. This is because TANs are a security measure designed to safeguard your real […]

• Understanding card verification checks

  When a credit or debit card is charged via WooPayments, we submit the card security code (also called a CVC, CVV, or CSC) and parts of the billing address to the card issuer for verification. The issuer then checks these against the information they have on file. If the information given by your customer doesn’t […]

• What happens to a WooPayments account during a site migration?

  During the lifetime of your business, you may migrate your site between hosts or servers. You may also move your site between a staging environment to production multiple times. If a site is migrated while using WooPayments, this could activate Safe Mode or it could result in the WooPayments account not carrying over to the […]

• WooPayments: Fraud Protection

  WooPayments offers configurable fraud protection rules for merchants. This helps you avoid disputes by setting a protection risk level that best suits your business. This page explains how fraud protection works, what the various settings do, and how they interact with incoming orders from your customers. How fraud protection works When a new order is […]

• WooPayments: Stripe Billing for subscriptions

  Besides basic compatibility with the Subscriptions extension, WooPayments also offers one more feature to Subscriptions users based in the United States: the ability to utilize a billing engine powered by our payments partner, called Stripe Billing. Billing engines With WooCommerce Subscriptions, automatic recurring payments are initiated by your WooCommerce site and then processed by the […]

• WooPayments Documentation

  Spanish version of this page | Aquí puedes encontrar la versión en español de esta página. Welcome to the WooPayments documentation! Here you can find all sorts of helpful information about running your business website and taking payments. Please see the sections below for more information about what WooPayments can do. Startup Guide The Startup Guide […]

• Accepting Google Pay with WooPayments

  WooPayments provides your store with Google Pay, which makes it easier for customers to checkout quickly using their saved Google account details. This document describes how to set up, test, and troubleshoot the Google Pay feature in WooPayments. Setting up Google Pay via WooPayments To enable Google Pay: These steps will communicate to our payment […]

• Authorize and capture

  Card transactions occur very quickly, which is what makes them so convenient for day-to-day purchases. In fact, they happen so fast that many people don’t realize that there are actually two events taking place: an authorization and a capture. By default, WooPayments will perform the authorization and capture at the same time. However, by enabling […]