It would be better if instead of just ‘Admin’ you could enter a custom email for warranty/return notifications, for example: orders@, returns@, or RGA@. An Admin could just be a webmaster who isn’t in charge of orders or returns, and they’d be having to continuously forward the emails to the correct person.
It would be very helpful to have hooks available for extending the functionality of this plugin. Similar to how WooCommerce core has woocommerce_payment_complete for example, it would be nice to be able to execute code when the status of an RMA request is changed. Specifically, we’d like to be able to trigger an external API […]
I don’t see any notifications when a customer makes a warranty request and there doesn’t seem to be a Dashboard widget for Warranties that are requested or pending.
Add SKU as a variable in email notifications for the Warranty & Return plugin.
Allow orders placed before the plugin was active to have warranty. For instance, if I offer a 90 warranty, orders place withing the 90 of activating the plugin should have warranty. Even though the orders were placed before the plugin was active, those orders fall under the warranty period and that is not the case […]
It would be very helpful for me at a quick glance if there was a way to see more information in this products column for RMA requests. It would be nice to see the full SKU (either within the product column or its own column) so I can tell exactly what they are wanting to […]
At the moment this plugin allows us to offer EITHER a manufacturer warranty OR an add-on warranty. All our products have a manufacturer/base warranty but we would like to also offer an additional warranty the either extends the warranty period (extra months/years) or the scope of the warranty (eg accidental damage). We offer this for […]
The workflow for adding a tracking number to warranties doesn’t really work. A customer fills in a warranty request, then goes to the post office to return it. Only then do they receive a tracking number. There is no way for the customer to update the tracking number. If the do it the other way […]
Hi, one of our clients are using the Returns and Warranty Request plugin and they wanted to use the warranty page directly for their customers. Can you make the Product Name and order number to be required fields? Sometimes the customer do not enter them and it’s hard for the admin to manage it.
It would be nice to be able to have a button to turn the return request into a new order so that the new product can be picked and shipped accordingly.