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Help Scout Integration for WooCommerce

by OPMC
Start relevant conversations with your customers, using WooCommerce and Help Scout.
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Active installs

600

Subscription includes

  • Product updates and improvements
  • Customer support
  • 30-day money-back guarantee

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Documentation
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Start relevant conversations with your customers, using WooCommerce and Help Scout.

Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

By using Help Scout with your WooCommerce store, you can expect to see the following:

  • A significant increase in customer satisfaction – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.
  • Increased revenue – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.
  • Improved organisation of support queries and tickets – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.

In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit Helpscout.net.

Help Scout WooCommerce form

Add a help scout form to any part of your WooCommerce website:

Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.

Quickly start a new conversation related to an order:

When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.

Customers can view conversations from “My Account” page.

Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.

Start a conversation from WordPress blog comments

Start a conversation from a blog comment.

Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.

Manage all of your customer queries via Help Scout

After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.

Note: As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.

A full Help Scout solution

Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.

Customer reviews

Average rating 2.5
11 reviews
5 stars, 30% of reviews
4 stars, 0% of reviews
3 stars, 0% of reviews
2 stars, 30% of reviews
1 star, 40% of reviews
11 reviews
  • nomadicsupply
    Rated 1 out of 5
    Functionality
    Dec 24, 2025
    Functionality
    This plugin causes so many issues with Woocommerce. It's the most flawed plugin of the 85 that we use. It's an incredibly basic plugin with incredibly widespread conflicts and flaws, and there's no alternative. Support takes days to respond, which is insane when it's a paid plugin. Every single time we report issues to our hosting company, they respond that they determined it's caused by this plugin. PHP Deprecated: Creation of dynamic property WC_Help_Scout_My_Account::$api_url is deprecated in /wp-content/plugins/woocommerce-help-scout/includes/class-wc-help-scout-my-account.php on line 36
    • Jacqueline
      Jan 10, 2026
      So sorry to hear you have had a bad experience with us and our product. I completely understand how frustrating this has been, and am sorry for any delays in support. I can confirm we’re dedicated to making Help Scout much stronger in 2026—resolving conflicts, improving compatibility, and delivering a smoother experience for everyone. Thank you for voicing your concerns. It helps us improve our plugin and support. Jacqueline
    • opmcsupport
      Sep 29, 2025
      Hi Kensie, Thanks for sharing your review, we always appreciate feedback. As was shared via email, the issue you reported and linked is a different Helpscout Plugin, not this Help Scout Integration for WooCommerce plugin sold on WooCommerce store. We appreciate being a store owner can be frustrating, if you need any further assistance feel free to reach out. OPMC Support
  • Dustin Lange
    Rated 2 out of 5
    Functionality
    Aug 12, 2025
    Functionality
    It seems like this plugin has been abandoned. They claim it works with HPOS, but it doesn't...at least not with guest orders. I reported the bugs over 2 months ago and even sent them the likely solutions. Support acknowledged the bugs and said a fix would be released in an upcoming version. It has been almost two months, and no update has been released.
  • John Pallister
    Rated 2 out of 5
    Functionality
    Jul 12, 2024
    Functionality
    It's been ok when it's worked, but the developers seem slow to respond to changes within the WooCommerce space. As a recent example, Woo finally retired the legacy API in Oct 2023, although it had been dead for years prior to this. However, this plugin in July 2024 still relies on the legacy API to pull the WooCommerce order data into Help Scout. Sure the basic plugin functionality works, but it's not 100% functional unless you enable compatibility mode in HPOS. That's ok short term, but we've been waiting for an update on this, and it's now 4 months since the last one, and we're now at the point where we're just going to throw in the towel on Help Scout and move to another help desk. It's j...
    • opmcsupport
      Aug 19, 2024
      Hi, We released full support for HPOS in April 2023. We Legacy API support support was also removed March 2024. These were both before the removal of the Legacy API by WooCommerce in June 2024. Please feel free to email us on support@opmc.co if you have any concerns about this. Thanks for the comment.
  • CompassClassroom
    Rated 1 out of 5
    Sep 15, 2023
    Basic functionality is left broken for months
    The support seems like they might be helpful, but features that are basic to the plugin are left broken for months without a fix. The button for starting a conversation from an order does not work and confuses customers.
    • adeelweb105
      Sep 18, 2023
      Hi - Thanks for the review. We have thoroughly checked this and repeated the Quality Assurance, and found no issue. Are you able to provide more information about this? We would love to help out and investigate any issue reported.
  • redsocialadmin
    Rated 5 out of 5
    Mar 10, 2023
    A great plugin with great support!
    The Woocommerce Help Scout plugin is a great tool for website owners who want to streamline their customer support process by integrating their HelpScout account with Woocommerce. The plugin allows you to manage all your customer support emails and tickets in one place, making it easier to stay on top of customer inquiries and respond promptly. One of the standout features of this plugin is the exceptional support provided by the team behind it. In particular, the support staff member Tim Lopez was incredibly helpful and patient when we encountered issues while integrating the plugin with our website. He responded promptly to our inquiries and took the time to walk us through the process ste...

Categories

Extension information

  • Tested with WooCommerce: 10.4.2
  • Requires at least WooCommerce: 2.6

Quality Checks

Countries

  • Worldwide

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