I love to give people gifts. There’s something so cool about finding the perfect item for someone based on an offhand comment, something you noticed, or something they didn’t realize they needed. But… finding a great gift is hard when you don’t have the perfect idea ready to go. I find giving gifts toughest to do around the holidays because I’m looking for gifts for a lot of people at once.
At this time of year, I want help to generate ideas. I’ll often know of a store that my gift recipient likes, but I might not have a particular item in mind. I find gift guides extremely useful in this situation — I’ll visit a store, see that they have “Gifts for brothers”, “Gifts for moms”, or similar, and check out a few guides to find something my recipient will like.
Gift guides are a really useful tool for new customers and can be key to encouraging that first order from a customer. Once someone has purchased once, you’re in a better position to market to them and encourage them to come back after the holidays — repeat customers have a 27% chance of returning, so gift guides are worth the initial investment to start a relationship with a customer.
For returning customers, gift guides also have value. They help focus customer attention on specific items and help existing customers who are already loyal to your shop find the perfect item even when they don’t have something specific in mind.