EBA Customer Guard for WooCommerce

Know your customers. Reduce risky orders. Take control of Cash on Delivery.

Not every customer has the same history. Why treat every order the same?

A new order arrives in your WooCommerce store. But how much do you actually know about the person placing it?

• Is this a loyal customer who has purchased from you many times?
• Has this customer previously failed to collect an order?
• Do they have a history of refunds or canceled orders?
• Should you accept another Cash on Delivery order from them?

EBA Customer Guard helps you answer these questions before you ship.

It transforms your existing WooCommerce order data into useful customer profiles, highlights important customer behavior, and gives you control over Cash on Delivery payments.

No more searching through individual orders just to understand a customer’s history.

Everything you need to know about a customer, in one place

Every customer has a story. Customer Guard makes that story easier to understand.

Open a customer profile to see:

• Order history: Review orders linked to the customer.
• Customer value: Understand how much the customer has spent.
• Purchase activity: See order counts and recent purchases.
• Customer status: Identify VIP, repeat, and potentially risky customers based on configurable rules.
• Problematic order history: Spot refund patterns, uncollected orders, and other relevant signals.
• Private team notes: Keep important information available for future orders.

Customer profiles are built from WooCommerce order data, without requiring every shopper to have a WordPress account.

Identify valuable customers and potential problems

Some customers deserve extra attention because they are particularly valuable. Others may require additional checks before fulfillment.

Customer Guard helps you recognize both.

Recognize your best customers

Identify repeat buyers and VIP customers using rules you configure for your store.

Spot customers who may need attention

Highlight customers with uncollected orders, refund patterns, or other configured risk indicators.

Make better-informed decisions

Use actual order history instead of relying on memory or searching manually through previous transactions.

Customer Guard displays helpful customer labels directly in your WooCommerce order management screens.

Stop offering Cash on Delivery when customer history indicates a problem

Uncollected Cash on Delivery orders can cost your business money.

You prepare the order, pack the products, and ship the parcel. Then the customer never collects it.

Shipping and return costs can quickly add up.

Customer Guard helps you manage this risk.

Configure rules based on verified customer history and choose how they affect Cash on Delivery at checkout.

Three operating modes are available:

• Off: No payment restrictions are applied.
• Monitor: See which customers would match your restriction rules without changing their available payment methods.
• Enforce: Automatically hide Cash on Delivery at checkout when a customer matches your configured restriction rules.

For example, if a customer has a verified history of uncollected orders that meets your configured thresholds, Customer Guard can prevent Cash on Delivery from being offered on their next purchase.

The customer is not automatically banned from your store. The restriction applies to Cash on Delivery, not every payment method.

You decide the rules. Customer Guard helps enforce them.

Keep your entire team informed

Important customer information should not disappear between shifts or team members.

With private customer notes, your staff can record useful observations, such as:

• A previous delivery problem.
• A customer service issue that requires attention.
• A special arrangement discussed with the customer.
• Information worth checking before the next shipment.

Notes remain inside your WooCommerce admin and are not visible to shoppers.

Your team can also apply manual customer flags to support review and payment-related decisions.

See customer information where you already work

You don’t need to open a separate platform to review customer behavior.

Customer Guard integrates with your WooCommerce administration screens.

From the Orders list

See available customer risk labels and identify orders that may need extra attention.

From an individual order

View a quick customer summary, relevant metrics, risk information, and a link to the complete profile.

From Customer Guard profiles

Explore linked order history, customer value, labels, and internal notes.

Start with the orders you already have

Customer Guard doesn’t require you to build your customer history from scratch.

If your store already has WooCommerce orders, you can run a historical synchronization to build profiles from existing data.

After setup, automatic synchronization keeps profiles updated as new orders arrive, order statuses change, or refunds occur.

Possible identity connections, including email and phone matches, are also displayed for review. For safety, possible matches are not automatically treated as confirmed customer identities or merged into one profile.

Built for real WooCommerce stores

Customer Guard includes:

• Configurable VIP, repeat customer, and risk rules.
• Customer profiles with spending and order history.
• Customer labels inside WooCommerce Orders.
• Cash on Delivery restriction rules.
• Monitor mode for testing payment decisions.
• Private staff notes and manual customer flags.
• Historical and ongoing order synchronization.
• WooCommerce High-Performance Order Storage (HPOS) compatibility.
• Administrative tools for diagnostics and synchronization management.

Turn order history into better business decisions

WooCommerce already stores valuable information about your customers.

EBA Customer Guard helps you use that information to recognize loyal buyers, identify potential problems, and make more informed fulfillment and payment decisions.

Know who you’re selling to, before you ship.