Order Management Solution for WooCommerce

WooCommerce Phone Orders & Manual Orders for Sales Teams, Call Centers and B2B

Not every sale starts at your checkout. Customers call, email, message your sales rep or walk into your store. Order Management Solution lets your team take those WooCommerce phone orders and create manual orders for customers in under a minute, right inside WooCommerce.

Search the customer, add products and variations, set the price, confirm the address and place the order. Tax, shipping and stock follow your normal WooCommerce settings, so every manual order looks and behaves like an online one.

What You Can Do

• Take Phone Orders Fast: Build the order while the customer is still on the call. Quick search for customers by name, email or address, and for products and variations.
• Create Orders on Behalf of Customers: Place an order for an existing customer or create a new customer on the spot.
• Front-End Order Form for Staff: Sales reps and call center agents can place orders from a secure front-end page without access to WP Admin.
• Role-Based Access: Choose exactly which roles (Shop Manager, Sales Rep, Call Center, custom roles) can create and edit orders.
• B2B & Wholesale Pricing: Apply negotiated prices, special discounts and coupons per order.
• Clone Any Order in One Click: Turn a past order into a new one for repeat and B2B reorders, then edit before saving.
• Edit Orders After Creation: Change products, quantities, fees and customer details.
• Google Maps Address Autocomplete: Enter billing and shipping addresses faster with fewer typos.
• Activity Tracking: See which staff member created or changed each order.

How It Works

1. Select a Customer: Search for an existing customer or add a new one.
2. Add Products: Add products and variations, then adjust quantities.
3. Set Pricing: Apply discounts, special prices or a coupon.
4. Enter Details: Confirm billing and shipping information.
5. Review & Create: Create the order. It appears in WooCommerce Orders like any other order.

Who Is It For?

• Call Centers & Customer Support – Take orders by phone and help customers who get stuck at checkout.
• Sales Representatives – Enter orders during calls, meetings and client visits.
• B2B & Wholesale Stores – Create bulk orders with customer-specific pricing.
• Retail & Walk-In Sales – Staff create in-store orders from a tablet or phone through the front-end form.
• Stores Taking Orders by Email or WhatsApp – Turn every message into a real WooCommerce order instead of a spreadsheet row.

Why Not Just Use the Default WooCommerce “Add Order” Screen?

Works With Your WooCommerce Store

Uses your existing WooCommerce products, customers, taxes, shipping zones and stock. No separate system to sync, and online and offline sales stay in one place.

Bring every phone, email, B2B and walk-in sale into WooCommerce. Try the demo, and you’re covered by Woo’s 30-day money-back guarantee.