Analytics for WooCommerce Subscriptions

• Subscription Performance Dashboard
• Subscriptions by Product
• Upcoming Recurring Revenue Forecast
• Subscriptions by Customer

The Subscription Metrics You’ve Been Missing

Native WooCommerce analytics for subscription businesses — because the right metrics drive the right decisions.

Subscription Performance Dashboard

A comprehensive real-time overview of your subscription business. New signups, active subscriptions, renewals, cancellations, and total recurring revenue — at a glance.

• New signups (daily / weekly / monthly)
• Active subscription count + growth rate
• Renewals processed in period
• Cancellation count + churn rate
• Plan switches (upgrades + downgrades)

Subscriptions by Product

Per-product analytics revealing which subscription plans drive retention and which lose customers. See signup count, renewal revenue, plan switches, and churn by product.

• Signups per subscription product
• Renewal revenue per product
• Plan switch tracking (to / from)
• Per-product cancellation rate
• Sortable by any metric
• Identify your top-performing plans

Upcoming Recurring Revenue Forecast

Forecast renewal income by day, week, or month. See exactly which subscriptions are renewing and when — perfect for cash flow planning and inventory decisions.

• Daily / weekly / monthly forecast view
• Expected renewal count per period
• Average renewal amount projection
• Total upcoming recurring revenue
• Filter by product or plan
• Plan inventory and operations accurately

Subscriptions by Customer

Per-customer analytics with full lifetime value tracking. Identify high-value subscribers, repeat customers, and at-risk accounts — all in one view.

• Customer Lifetime Value (CLV) per subscriber
• Active subscriptions per customer
• Total subscription orders per customer
• Renewal vs churn history
• Identify VIP subscribers
• Target retention spend effectively

See Which Subscriptions Are Actually at Risk

Every open subscription gets a 0–100 churn risk score with the signals behind it. Your renewal forecast is built from your own success rate, not a guess. And if you want your numbers written up in plain English, AI Insights does that with your own API key.

1. Churn Risk Scoring — A 0–100 Risk Score for Every Open Subscription

With the signals behind each score, so you can see exactly why a subscriber is flagged.

Most stores learn about churn when a status flips to “Cancelled”. The Churn Risk report scores every active, on-hold and pending-cancellation subscription from a weighted sum of signals your store already has — failed renewal payments, overdue payments, on-hold status, manual renewals with no saved payment method, and subscriptions that have not yet completed a cycle.

• Auditable, not a black box: Scoring is a deterministic weighted sum, and every contributing signal is listed per subscriber. No “the model said so”.
• MRR at risk: High / Medium / Low band counts plus the recurring revenue sitting in each band, right at the top of the report.
• Stays current: Scores recalculate nightly and again shortly after a subscription changes state, so a payment failure shows up without waiting for tomorrow.
• Tunable weights: Every signal weight is exposed through a filter, so you can adjust the model to how your store actually behaves.

2. Revenue Forecast — What You Will Actually Collect, Not Just What Is Scheduled

Built from your own renewal success rate, with a range that reflects how much it varies.

Scheduled renewal totals are optimistic — some of them will fail. The forecast takes the gross amount scheduled in your chosen window and applies your store’s real renewal success rate, measured over your own billing history, to show the amount you can expect to collect and how much of it is owed by high-risk subscriptions.

• Six horizons: 7, 30, 60, 90, 180 and 365 days, so you can plan a cash week or a full year.
• An honest range: Low and high bounds derived from how much your monthly success rate has actually deviated, plus the number of months sampled.
• Cross-referenced with churn risk: The amount and count of upcoming renewals belonging to high-risk subscriptions is called out separately.
• Plain arithmetic, on your server: No model, no external call — just your own history, which means you can check the maths.

3. AI Insights — Your Numbers, Written Up in Plain English

Using your own Claude, ChatGPT or Gemini key — billed to your account, not ours.

AI Insights turns the totals on your Overview and Forecast tabs into a short written summary. It is disabled until you switch it on and enter a key, and it only runs when you click Generate or Regenerate. There is no zorem middleman: requests go straight from your store to the provider you chose.

• Aggregate numbers only: Date range, currency, MRR / ARR this period and last, subscription counts, renewal totals and churn-risk band totals. That is the entire payload.
• Never sent: No customer names, emails, user IDs, order IDs, addresses, payment details, product names or order records.
• Your key, your bill, your choice of provider: Anthropic, OpenAI or Google. Keys are stored encrypted and are never sent to zorem.com.
• Cached by content: Results are keyed by a hash of the numbers, so an unchanged period never regenerates and never re-bills.

4. Cancellation Themes — Find Out Why Customers Actually Leave

Ask on cancellation, then group the answers into themes.

When a customer cancels, they see an optional question on their account page. Their written answers land in the Cancellations report, where you can read them as they are — or switch on AI grouping to collapse hundreds of free-text answers into a handful of recurring themes.

• Two independent switches: Collect feedback and read it yourself without ever sending it anywhere. Grouping is a separate opt-in.
• Redacted before it leaves: Email addresses, web links and any run of seven or more digits are stripped, and each answer is truncated to 500 characters.
• Unattributed: No subscription IDs, customer IDs, names or dates accompany the text.
• Both off by default: Nothing is collected and nothing is sent until you turn it on.

Powerful Features Built In

Complete subscription analytics — from signups to revenue forecasting.

Subscription Performance Dashboard

Real-time overview of all key subscription metrics in a clean, comprehensive command center.

New Signups Tracking

Understand acquisition velocity and monitor daily, weekly, or monthly signup trends closely.

Renewal Analytics

Measure customer retention with deep tracking of renewal billing counts, success rates, and total volume.

Cancellation Monitoring

Spot churn spikes early. Monitor cancellations and trends over time so you can take rapid action.

Plan Switch Tracking

Track subscription migrations, recognizing upgrades, downgrades, and tier changes.

Subscriptions by Product

Analyze individual subscription products. See signup metrics, renewal revenues, and product churn.

Upcoming Recurring Revenue

Forecast customer billing income in future cycles by day, week, or calendar month.

Revenue Breakdown by Period

Analyze recurring income fluctuations over custom date ranges to align cash flow planning.

Subscriptions by Customer

Navigate historical orders, status updates, and overall customer lifetime behaviors on one central list.

Customer Lifetime Value (CLV)

Automatically identify high-value subscribers to plan custom campaigns and retention spend.

Custom Date Range Filters

Filter all reporting metrics by predefined dates or completely custom date ranges for comparisons.

CSV Export

Export CSV spreadsheets to share with leadership, finance, or team members.

Historical Data Included

Full backfilled historical subscription analytics calculated immediately upon installation.

Visual Charts & Graphs

Analyze trends effortlessly. Every report is paired with clear, interactive charts.

Zero Configuration

Install, activate, and start reviewing subscription intelligence instantly. No setup required.