Understanding the WooCommerce System Status Report

The WooCommerce System Status report is useful for troubleshooting issues with your store. Containing a wide variety of information and tools, you can check software versions, server settings, and more from within.

System Status

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To view your System Status report:

Go to: WooCommerce > Status.
Troubleshoot using the info below, before opening a ticket at Woo Support.
Click Get System Report and then either Copy for support to copy/paste it into your Support Request or Download for support to upload as a file attachment, if you’re still having issues. The information included will help our support team narrow down the issue much quicker.

WordPress Environment

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This provides general information about your site and WordPress installation and features you have enabled.

Field Name	Description	Example
WP address (URL)	URL of your site’s homepage.	https://example.com
Site address (URL)	Root URL of your site.	https://example.com
WC Version	Version of WooCommerce installed on your site.	6.5.1
WC REST API package	Version of WooCommerce REST API package installed on your site.	6.5.1 `/srv/htdocs/wp-content/plugins/woocommerce/packages/woocommerce-rest-api`
WC Blocks package	Version of WooCommerce Blocks package installed on your site.	7.4.3 `/srv/htdocs/wp-content/plugins/woocommerce/packages/woocommerce-blocks/`
Action Scheduler package	Version of Action Scheduler package installed on your site.	3.4.0 `/srv/htdocs/wp-content/plugins/woocommerce/packages/action-scheduler`
Log Directory Writable	Whether the WooCommerce log directory is writable, and the location.	✔ `/srv/www/wp-content/uploads/wc-logs/`
WP Version	Version of WordPress installed on your site.	6.0
WP Multisite	Whether you have WordPress Multisite enabled.	– (no)
WP Memory Limit	Maximum memory (RAM) that your site can use at one time. Learn how to increase this limit here.	256 MB
WP Debug Mode	Displays whether WordPress is in Debug Mode.	–
WP Cron	Displays whether WordPress Cron is enabled.	✔
Language	Current language used by WordPress. Default = English	en_US
External Object Cache	Whether WordPress is using an external cache.	✔

Server Environment

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This provides general information about your server.

Field Name	Description	Example
Server Info	Information about the webserver currently hosting your site.	nginx / apache
PHP Version	Version of PHP installed on your hosting server.	8.1.5
PHP Post Max Size	Largest file size that can be contained in one post.	1 GB
PHP Time Limit	Amount of time in seconds that your site spends on a single operation before timing out (to avoid server lockups).	1200
PHP Max Input Vars	The maximum number of variables your server can use for a single function to avoid overloads.	6144
cURL Version	Version of cURL installed on your server, if any.	7.83.0, OpenSSL/1.1.1o
SUHOSIN Installed	Suhosin is an advanced protection system for PHP installations. It was designed to protect your servers against a number of well-known problems in PHP applications; and also against potential unknown vulnerabilities within these applications or the PHP core itself. If enabled on your server, Suhosin may need to be configured to increase its data submission limits. More info at: Data not saving variations and rates.	–
MySQL Version	Version of MySQL installed on your hosting server.	5.6.47-13.1.20
Max Upload Size	Largest file size that can be uploaded to your WordPress installation.	2GB
Default Timezone is UTC	Whether the timezone for your server is UTC.	✔
fsockopen/cURL	Payment gateways can use cURL to communicate with remote servers to authorize payments. Other plugins may also use it when communicating with remote services.	✔
SoapClient	Some Web services use SOAP to get information from remote servers, e.g., Live shipping quotes from FedEx require SOAP be installed.	✔
DOMDocument	HTML/Multipart emails use DOMDocument to generate inline CSS in templates.	✔
GZip	GZip (gzopen) is used to open the GEOIP database from MaxMind.	✔
Multibyte String	Multibyte String (mbstring) functions are used to support UTF-8 characters.	✔
Remote Post	PayPal uses this method of communication when sending back transaction information. More info at: wp_remote_post Codex page.	✔
Remote Get	WooCommerce plugins may use this method of communication when checking for updates.	✔

Database

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This tells you your current database version, and lists all database tables and whether or not they exist.

Field Name	Example
WC Database Version Version of WooCommerce that the database is formatted for.	6.5.1
Database prefix	wp_
Total Database Size	2.06MB
Database Data Size	8.48MB
Database Index Size	2.21MB
wp_woocommerce_sessions	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions	Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates	Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions	Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments	Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options	Data: 2.05MB + Index: 0.06MB + Engine InnoDB
wp_postmeta	Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_posts	Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_termmeta	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users	Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup	Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats	Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup	Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks	Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

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This shows what post types exist in your store and how many posts exist within each type. Varies according to what plugins you have installed.

Post Type Name		Count
attachment		16
customize_changeset		3
nav_menu_item		5
page		7
post		25
product		36
product_variation		4
scheduled-action		2
shop_order		10

Security

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Displays whether your connection is protected. Errors should be hidden from untrusted visitors trying to view your information.

Security
Secure connection (HTTPS):	Is the connection to your store secure?	✔
Hide errors from visitors	Error messages can contain sensitive information about your store environment. These should be hidden from untrusted visitors.	✔

Active Plugins

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This displays all plugins installed and active on your site. You can view current version numbers of your software and if any extensions have updates available.

Active Plugins (5)
Jetpack by WordPress.com	by Automattic – 10.9.1
WooCommerce Blocks	by Automattic – 7.7.0
WooCommerce	by Automattic – 6.5.1
WooCommerce Stripe Gateway	by WooCommerce – 6.4.0

Inactive Plugins

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This displays all plugins installed but inactive on your site. You can view current version numbers of your software and if any extensions have updates available.

Inactive Plugins (3)
Classic Editor	by WordPress Contributors – 1.5
Health Check & Troubleshooting	by The WordPress.org community – 1.4.2
Homepage Control	by WooThemes – 2.0.3

Dropin Plugins

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These are in the wp-content but only specific file names. They replace/augment very specific functionality within WordPress.

Dropin Plugins (1)
object-cache.php	Memcached

Settings

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This shows general settings for your site.

Field Name	Description	Example
API Enabled	Does your site have REST API enabled?	✔
Force SSL	Does your site force an SSL certificate for transactions?	✔
Currency	What currency are prices displayed in and payments processed in	USD ($)
Currency Position	Position of the currency symbol when displaying prices.	left
Thousands Separator	Character used for a thousands separator in displayed prices.	,
Decimal Separator	Character used for decimal points in displayed prices.	.
Number of Decimals	Places shown after decimal points in displayed prices.	2
Taxonomies: Product types	Terms used for product types/statuses	booking, bundle, external, grouped, simple, subscription, variable
Taxonomies: Product visibility	A list of terms used for product visibility.	exclude-from-catalog, exclude-from-search, featured, outofstock, rated-1, rated-2, rated-3, rated-4, rated-5.
Connected to WooCommerce.com	Are your sites connected to WooCommerce.com?	✔
Enforce Approved Product Download Directories:	Are Approved Product Download Directories being enforced?	–

WooCommerce Pages

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This shows page IDs and Permalinks designated as WooCommerce pages.

For example: If your site is https://example.com, a user would get to the Cart page by going to https://example.com/cart/

Field Name	Description	Example
Shop Base	URL of your WooCommerce shop’s homepage (along with the Page ID).	#3 – /shop/
Cart	URL of your WooCommerce shop’s cart (along with the page ID).	#4 – /cart/
Checkout	URL of your WooCommerce shop’s checkout (along with the page ID).	#5 – /checkout/
My Account	URL of your WooCommerce shop’s “My Account” Page (along with the page ID).	#6 – /my-account/
Terms and conditions	URL of your Terms and conditions page. (along with the page ID).	#361 – /terms-and-conditions/

Theme

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This displays information about the current theme running on your installation.

This could be a more problematic area of a site, as there is no standard on what themes should and should not do, and non-Woo themes can cause conflicts with WooCommerce or one of its extensions.

If you’re experiencing issues with your site, we recommend temporarily switching to the free Storefront Theme. If your problem is resolved while the Storefront theme is active, then the issue is with the theme. To resolve, check for updates or contact the theme developer to see if there is a fix.

Field Name	Description	Example
Name	Name of the active theme.	Pharmacy
Version	Installed version of the current active theme.	2.0.14
Author URL	Developer or theme URL	https://woocommerce.com
Child Theme	Whether the active theme is a child theme, and what the parent theme is.	✔
Parent theme name:	Name of the parent theme.	Storefront
Parent theme version:	Version of the the parent theme.	4.1.0
Parent theme author URL:	Developer or theme URL of the parent theme.	https://woocommerce.com
WooCommerce Support	Whether the theme declares WooCommerce support.	✔

Templates

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This section shows any files that are overriding the default WooCommerce template pages, and also notes if the templates are outdated.

Templates
Overrides	child-theme/woocommerce/checkout/form-checkout.php

If you are experiencing trouble with any of the pages displayed, switching to the Storefront theme will ensure that the original template files are used. For more information, see Fixing Outdated WooCommerce Template Files. For a long-term fix, you need to contact the theme developer.

Subscriptions

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Action Scheduler

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This shows scheduled action counts with previous and most recent dates. For more technical information about the Action Scheduler and FAQ, please see ActionScheduler.org.

Action Scheduler
Version:	3.4.0
Data store:	ActionScheduler_HybridStore
Action Status		Count	Oldest Scheduled Date	Newest Scheduled Date
Canceled		3	2020-02-27 18:22:53 +0000	2020-08-29 14:18:37 +0100
Complete		35,320	2020-02-20 10:01:00 +0000	2020-03-06 13:15:31 +0000
Failed		68	2018-03-12 10:18:36 +0000	2019-11-28 13:26:52 +0000
Pending		20	2020-03-06 13:16:31 +0000	2020-04-01 04:00:00 +0100

Tools

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In the Tools tab are helpful buttons that can address items such as user capabilities and customer sessions.

With transients, you can clear both WooCommerce transients and all expired transients from WordPress with the Clear transients and the Clear expired transients buttons. Transients are a standardized way to store cached data temporarily in the database.

If you have a collection of variations that don’t have a parent you can remove those with one click using the Delete orphaned variations button. You can then order address indexes, which can help improve order search results.

Following that, you can recount terms and reset capabilities. Recounting terms can be useful if you change any settings that hide products from the catalog and have issues from that. And if you find any users that can’t access all of the WooCommerce admin pages, resetting capabilities can be used in that case.

Clear customer sessions will remove any session data from the database. This includes any carts your customers are currently working on so use with caution.

Our next useful tool is the Create default WooCommerce pages button, if you’re having issues with WooCommerce pages or don’t want to create them one by one again you can select Install pages and it will create any missing WooCommerce pages. Pages already defined and set up won’t be replaced.

After that, you can delete all the tax rates you’ve set in WooCommerce. If you were going to delete them anyway use this tool versus going through each tax class and remove those rates one by one.

Finally, you can delete WebHook logs and reset the usage tracking settings. When you first installed WooCommerce you may have opted in to send us non-sensitive data that helps us make WooCommerce better for everyone. You can opt-out now by resetting your usage tracking settings.

Logs

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The Logs tab is where WooCommerce keeps logs of all events happening in your store. Some logs, like fatal-errors are kept automatically, while others, like those for payment gateways, first need to be enabled in the relevant extension’s settings.

In the dropdown, you can choose the logs you want to see, then select the View button to see events captured there. This can be useful to get exact errors with timestamps on parts of your store.

If your site experiences a fatal error, they may be logged here under a log named fatal-errors. This is useful when debugging.

By default, logs are kept for 30 days before being purged as of WooCommerce 3.4. This can be changed using the woocommerce_logger_days_to_retain_logs filter which defaults to 30.

There may be many logs depending on which extensions are installed and enabled for debug logging. For support purposes, the most relevant logs are usually the one with fatal-errors in the name, plus the log named for the extension in question. Any log with a date relevant to when the error occurred would be of interest though. Notice how the name of the log is followed by a date.

WooCommerce Shipping & Tax

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Users of WooCommerce Shipping & Tax have a fifth tab that allows them to check the health of the extension, specific Services in use, a debugging section, and more.

Health displays the status of connected parts – if anything with WooCommerce or Jetpack needs attention, and if Services is up or down.

Services display how specific Services are doing. Perhaps they’re unused, have an error needing attention, or working fine. You can enable debug logging to capture issues, and also contact our Support team to help configure your printer for printing shipping labels.

Questions and Support

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Do you still have questions and need assistance?

This documentation is about the free, core WooCommerce plugin for which support is provided in our community forums on WordPress.org. Searching there you’ll often find that your question has been asked and answered before.

If you haven’t created a WordPress.org account to use the forums, here’s how.

If you’re looking to extend the core functionality shown here, we recommend reviewing available extensions in the Woo Marketplace.
Need ongoing advanced support, or a customization built for WooCommerce? Hire a WooExpert agency.
Are you a developer building your own WooCommerce integration or extension? Check our Developer Resources.

If you weren’t able to find the information you need, please use the feedback thumbs below to let us know! 🙏