How do I update my contact details such as email address or phone number?

When you sign up for WooPayments, you must verify your personal and business information with Stripe. This creates a Stripe Express account, which WooPayments uses in the background for managing your business account information and activity.

As a result, this Stripe Express account has various bits of information in it, such as details about your business as well as about the individual person who created the account. This information can be updated at a later time, if need be.

NOTE: Changing the email or phone number that Stripe has on file is different from changing your customer support email or phone number as shown in the Settings Guide. For example, if you would like to route customer support requests to another team or person, then these two bits of information may differ.

Updating your personal information

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First, access your Stripe Express account, then update the information as shown below.

In the Account settings section, select Professional details.
In the Personal Details section, click the pencil icon.
Update your personal details as needed.
Click Submit.
If prompted, select Yes, submit to confirm submitting the change.
Click Done at the bottom.
Click the Sign Out button to sign out of the Stripe Express dashboard.

Under Payments > Overview, click the Edit details link
Enter the 6-digit verification code sent to your phone
Click the person icon in the upper-right
In the Account settings section, select Professional details.
Click the pencil icon to edit your personal details
Edit details and click Submit at bottom
If prompted, agree to submit the changes.
Once you are finished, sign out of your account.

Updating your account information

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First, access your Stripe Express account, then update the information like so:

The account dashboard will show your current account email and phone number.
Click either piece of information to update it.
Verify yourself with the code that Stripe will send to your account email address.
Enter your new email address or phone number and click Save.
You will see a message confirming that your info was updated.
Click Sign Out.

Edit either your email or phone number
Enter the 6-digit verification code sent to your email
Editing your email address
Editing your phone number
Once you have finished making changes, sign out of your account.

Lost access to phone number

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If you can’t get into your Stripe Express account for WooPayments because you’ve lost access to your phone number, please see this document.