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Documents

• What currency conversion fees are charged with WooPayments?

  When the currency of a customer payment differs from the currency of any bank account you have on file, WooPayments charges a currency conversion fee as part of the transaction. An additional fee may also be charged if the card used to pay for the transaction was issued outside your country or region. You may […]

• What is Form 1099-K?

  Form 1099-K is an information filing required by the Internal Revenue Service (IRS) of the United States. WooPayments is required to issue a Form 1099-K to U.S. persons with payments processed that exceed thresholds determined by the IRS. Receiving a Form 1099-K You may have questions about receiving your Form 1099-K. This section contains information […]

• What is the difference between a scheduled payout and instant payout?

  After a customer makes a purchase with WooPayments, the funds from that transaction are placed into your account balance. Normally, funds are subject to a pending period, after which they’re made available for the next scheduled payout. (You can change the payout schedule if you wish.) There are no extra fees for these regularly scheduled […]

• What’s the difference between a payout and a deposit in WooPayments?

  After you receive an order via WooPayments, the payment amount (minus our fees) will be added to your account balance. This balance is regularly transferred to your bank account or debit card. These transfers are referred to as “payouts.” Prior to WooPayments version 8.5.0 (released on Nov 14, 2024), payouts used to be referred to […]

• When will I receive payouts for my WooPayments account balance?

  Money that you’ve made with WooPayments must flow through your WooPayments account balance before it’s paid out into your bank account. This page provides details about when payouts will occur and how certain factors, like the timing of specific transactions, can impact when a payout is processed. Balance information There are two figures shown on […]

• Why are payouts to my bank account paused or suspended?

  On occasion, automatic payouts to your bank account may be paused or suspended. Depending on the reason for the pause or suspension, you will see a different alert in the dashboard. It will either say: Please see the correct section below for more details. “Payouts are temporarily suspended” Payouts can be suspended for several reasons, […]

• Why aren’t fees refunded when I refund a charge with WooPayments?

  When you refund a customer, the fees paid on that transaction are not refunded to your WooPayments account. This is because:

• Why is there a charge from WooPayments on my card statement?

  If you see a WooPayments or WooPay.id entry on your card statement, it may not mean you made a purchase on WooCommerce.com. Instead, it may be that you purchased from a business that accepts payments via WooPayments. Businesses use WooPayments to sell many different types of products, including: If you do not recognize the transaction […]

• Why is there a debit from WooPayments on my bank account?

  Your WooPayments account balance may sometimes become negative for various reasons. When this happens, WooPayments may debit your connected bank account to recover from the negative balance. This will only occur if all of the following apply: This transaction will be visible in your WordPress dashboard under Payments > Payouts as a withdrawal with a […]

• WooCommerce In-Person Payments: WisePad 3 Quick Start Guide

  The WisePad 3 is supported for merchants in the UK and Canada. Package Contents Application Download & Installation This device supports iOS & Android. Connecting the WisePad 3 card reader Charge the card reader Charge the card reader using the supplied charging cable for approximately 2-3 hours. Charging before the first use helps to prevent […]