Latest version
2.6.2
Active installs
10K+
Subscription includes
Support
What is Amazon Pay? An end-to-end payment solution that gives hundreds of millions of active Amazon customers [1] a familiar, fast, and secure way to complete their purchase through your online store. Shoppers can use the address and payment information already stored in their Amazon account to check out – avoiding account creation or the need to re-enter their billing and shipping information. The performance is continually optimized by technology, learnings, and best practices from Amazon.
As earth’s most customer-centric company, we are continuously innovating on behalf of our customers. With 91% of Amazon Pay customers saying they would use Amazon Pay again and hundreds of millions of active Amazon customers already enabled for Amazon Pay, it can make it easier for you to deliver an improved customer experience online [2].
It only takes a few clicks to enable Amazon Pay on your WooCommerce storefront.
37% percent of customers abandon a site because they’re asked to create an account.[3] With Amazon Pay, there’s no need to create a new account or enter new information on your site.
The Amazon brand is a proven winner of customer trust.[4] Our advanced fraud protection is the same technology used on Amazon.com
The cost of acquiring new customers has increased by over 50% over the last five years.[5] With Amazon Pay co-marketing programs, tap into Amazon’s customer base of 200m+ global Prime customers.
Benefit from Amazon’s ecommerce innovations, enable features like recurring payments, let customers shop with their voice using Alexa, and much more.
— Lisa, Director of Fulfillment Operations, TriStar Products
PSD2 compliant: Built-in support for Strong Customer Authentication (SCA) as required under the Second Payment Services Directive (PSD2) in the European Economic Area (EEA).
Multi-currency: Maintain the local currency experience across the shopping journey and help customers avoid currency conversion fees from their credit card issuer or bank.
Recurring payment support for WooCommerce Subscriptions (separate purchase): available for USA, UK, Germany, France, Italy, Ireland, Spain, Luxembourg, Austria, Belgium, Cyprus, Netherlands, Sweden, Portugal, Hungary, Denmark and Japan.
[1] Represents active Amazon customer accounts, 2020.
[2] Consumer Net Promoter Score (NPS) Surveys: Conducted by Amazon Pay in 2019 among US, UK, DE, FR, IT, and ES consumers who had used Amazon Pay in the 12 months preceding to the survey launch dates.
[3] Data from Mobile Checkout Optimization Report, by the Baymard Institute, 2020, commissioned by Amazon Pay.
[4] Axios Harris Poll 100, Corporate Reputation Rankings, July 2020.
[5] Profitwell, 2020
[6] Available for qualified physical goods purchases only.
[7] For eligible transactions detailed on the Amazon Pay Customer Agreement.
[8] Not available for Royal Mail in the UK.
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Thank you for reaching out and letting us know about the increase in fraudulent orders since installing Amazon Pay for WooCommerce version 2.6.0. We’re sorry to hear about this issue and want to help resolve it quickly.
To better understand the situation, could you please provide more details about the fraudulent orders? Specifically:
What patterns or signs indicate these orders are fraudulent (e.g., unusual IP addresses, mismatched billing/shipping details, or high-value orders)? How many fraudulent orders have occurred since September 29, 2025, and are there any common factors among them? Have you noticed any errors or unusual behavior in the plugin logs or WooCommerce dashboard related to these transactions?Additionally, could you clarify where you submitted your support tickets to Amazon? Was it through the Amazon Pay Seller portal or another channel?
Please note that Amazon Pay Seller support (via the seller portal) is separate from support for the Amazon Pay for WooCommerce plugin. The seller portal handles account and transaction issues, while our plugin only connects your site to your Amazon Pay Seller account via API. We do not directly process transactions. If you suspect this is a plugin-specific issue, we recommend submitting a support ticket through WooCommerce.com, which will be redirected to our team for specialized assistance.
We’re here to help get this sorted out—please share any additional details or your WooCommerce support ticket number if you’ve already submitted one.
I'm really sorry to hear that you've had such a frustrating experience. Just so you know, we’re part of a different support department, so it might be best to reach out to the right team for help with your specific issue.
On another note, I believe I’ve figured out why some taxes aren’t being calculated. According to WooCommerce, even if the tax amount shows as 0.00, Automated Taxes might still be working behind the scenes.
This could be related to 'tax nexus.' Essentially, you only need to collect sales tax in places where you have a tax nexus, like a physical presence or if you hit certain sales thresholds in a state. For more details, you can check out this WooCommerce documentation.
As for the Amazon Pay plugin, we pull the address directly from the user’s Amazon Pay wallet, which always includes the +4 ZIP code. In the tests with the plugins you mentioned, the taxes were calculated just fine.
If you’d like more personalized assistance, you can open a ticket through WooCommerce.com by going to My Dashboard and selecting the Support tab.
Best, Saucal
