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Holiday Support Tips for eCommerce Stores

October 16, 2018 - 11 Comments

Customer service during the holidays is both an immense challenge and a huge opportunity. Retailers who deliver consistent, high quality service to their holiday customers can turn once-off purchasers into loyal return customers.

Here’s how to set your team up for holiday support success.

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Ways to create ongoing relationships with your customers

January 11, 2017 - 12 Comments

Your store would be nowhere without your customers. They determine which products sell, how much money you make, and how successful you’ll ultimately become.

If you want your store to be more successful — and to make more money — you should start thinking about building relationships. Creating and nurturing long-lasting relationships can lead to higher sales, better shopper satisfaction, and the acquisition of even more loyal customers.

Let’s take a look at a few ways you can start building solid customer relationships. We’ll also explain the ways these connections will benefit you in the long term, even if you sell products shoppers will only buy once and hopefully never purchase again.

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How to Offer Top-Notch Customer Support for Your E-Commerce Site

July 4, 2014 - 5 Comments

customer supportWhen running an online store, it’s not enough to offer a great product.

That’s a good place to start, of course, but there’s actually more to it than that if you really want to be successful.

One of the most important factors is offering high-quality customer support. Regardless of your industry and no matter what you sell, making your customers feel like their concerns are valid and that they can receive assistance when they need it is crucial. Make a customer feel valued and special and you create a customer for life.

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The Best Ways to Make WooUsers Happy

May 11, 2011 - 16 Comments

One of my favorite parts of working with the WooCommunity is hearing from a satisfied customer. We aren’t always able to make everyone happy, but for the most part I’d say we get the job done and have many happy WooThemes fans from it. 100% Satisfaction is always something we’re striving for, but for some people we just won’t ever be able to put a smile on their face. I do think I’ve developed a bit of a strategy though in my short time and experience working with Woo.

Here are the ways I’ve found to make and keep WooUsers happy…

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