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View as Customer for WooCommerce

by Zorem
View your store from individual customers’ perspectives and act as your customer with the View as Customer for WooCommerce extension.

View Your Store from Your Customer’s Perspective

The View as Customer for WooCommerce extension allows store admins to view their stores from a specific customer’s perspective and act as that customer. It provides admins with the ability to review what their customers see and help them correct errors and find solutions.

View as Customer for WooCommerce is a helpful tool for a variety of customer support issues. It can increase customer satisfaction and revenues. If a customer is confused but still wants to make a purchase, the ability to act as the customer ensures you can help them place their order.

The View as Customer for WooCommerce extension does not have any settings, once installed a View-as-Customer menu will appear on the WordPress admin bar on the frontend of the store. It will allow you to look up a specific customer and switch to view the store as that customer. To switch back to the admin account, admins must log out of customer accounts.

Install the View as Customer for WooCommerce extension to easily manage your store, provide faster and more efficient support, and view your store and account areas from the customer’s perspective.

Frequently asked questions

What is the View as Customer plugin?

View as Customer allows WooCommerce store admins to log in as any customer, providing the ability to see the store exactly as the customer experiences it. This helps with troubleshooting, order placement, and customer support.

How do I log in as a customer?

To log in as a customer:

  • In the front-end admin bar, go to the Switch User menu.
  • Search for the customer by name or email.
  • Click Switch to Customer to access their account.
What actions can I perform while viewing as a customer?

When logged in as a customer, you can:

  • Browse the store as the customer
  • Add/remove products from the cart
  • Apply coupons and discounts
  • Complete purchases on behalf of the customer
  • View account details, saved addresses, and past orders
Can I switch back to my admin account easily?

Yes! To return to your admin account, simply log out from the My Account page. You will be automatically switched back to your admin session.

Does the customer get notified when I log in as them?

No, customers do not receive any notification when an admin logs in as them.

Can I log in as a customer without knowing their password?

Yes, the plugin allows admins to log in as a customer without needing their password.

Does this plugin work with user roles other than customers?

By default, the plugin works for WooCommerce customers. However, if your store has additional user roles (e.g., wholesale customers), you may be able to view as them as well.

Can multiple admins use the plugin at the same time?

Yes, multiple store admins can use the View as Customer functionality simultaneously.

Is this plugin compatible with multi-vendor marketplaces?

Yes, the plugin works with Dokan, WCFM, and other multi-vendor plugins, allowing admins to assist vendors if needed.

Does this plugin affect website performance?

No, the plugin is lightweight and does not slow down your WooCommerce store.

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