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Send order updates and answer customers’ WhatsApp messages from the same WordPress admin where you manage your store. WhatsApp Notification and Messaging for WooCommerce connects order notifications, conversations, cart reminders and broadcasts through Meta’s WhatsApp Cloud API.
For a longer-lasting connection, follow our guide to create a Meta System User access token, commonly called a permanent token.
Read the account and setup requirements
Let a customer know their order is received, processing or completed. Choose your notification events, assign an approved template and check that each event is ready to send.
These notifications follow WooCommerce order status; they do not provide carrier tracking.
Example wording: “Hi Alex, we’ve received your order at Example Store. Thank you for shopping with us.”
This example uses fictional details to illustrate a customer notification.
A customer asks about an order? Open their conversation in WhatsApp Chats and reply from your store’s admin area. Read incoming messages, share an image or attach a supported document to explain the next step.
Write an opening-hours response once and connect it to “hours.” Choose Exact Match for a specific keyword or Contains to match it within a longer message. You decide what the reply says.
Explore customer messaging · Set up keyword replies
Give a customer a useful nudge when they leave items behind. Choose a cutoff, select an approved reminder template and optionally include a percentage or fixed-amount coupon.
Cart reminders require a logged-in customer with stored billing phone details; guest carts are not captured. Version 1.5.0 does not provide a functional cart-restoration URL button.
Prepare a promotion for selected customers. Search the Contact List, filter by role, select all matching contacts and exclude individuals before saving a campaign group.
Queue a broadcast now or schedule one future date and time. Each broadcast is a one-off send, rather than a recurring campaign.
Review cart-reminder options · Prepare a broadcast
Review queue progress and the available sent, delivered, read and failed statuses returned by Meta. Use the status FAQ below to understand what the counters mean before assessing a campaign.
The extension supports WooCommerce HPOS. Review the billing term, updates and support shown in the purchase panel, then open the setup and workflow guide.
The nine settings cover new coupon, new order, cancelled, failed, on hold, processing, completed, refunded and password reset. Order messages go to the customer. Coupon announcements use a selected role, and password-reset messages relate to the matching customer account. These are not general staff alerts.
WhatsApp Chats supports text, images, audio, video and supported documents. File types and sizes must meet the plugin's and Meta's requirements. Free-form replies follow Meta's 24-hour customer-service window after a customer's message; approved templates are needed outside that window.
No. Exact Match and Contains rules send responses you write. They match incoming text and do not generate AI answers. For example, a rule can answer an opening-hours question with your prepared reply.
Choose a customer role, all users or a saved campaign group. A campaign group is an audience selected from the Contact List, not a WhatsApp group chat. Review its members before sending.
The campaign queue counts a request as sent when Meta accepts it; this does not confirm delivery. Delivery, read and failure outcomes depend on later webhook statuses. History retains the latest 200 outbound template-message records across the site, so larger or older campaigns can show incomplete counts.
You must obtain customer permission, honor opt-out requests and exclude those customers before sending. Version 1.5.0 does not automatically save unsubscribe preferences.
The WooCommerce documentation covers account connection, templates and each messaging workflow. Check it before enabling your first notification. For product assistance, use Marketplace support.
No. The extension provides store notifications and a conversation screen in WordPress admin. It does not include a floating storefront chat widget.
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