Contact WooCommerce for The WooTrip recap support

WooCommerce is ready to help you get the answers you need.

Be as specific as possible - let us know what you expected, what's happening instead, and when you noticed this. The more detail you, provide the faster we can help.

Replies will be sent to you at

Thanks for contacting WooCommerce

WooCommerce will reply to your questions about Get extension name shortly.

While you wait, check out these handy resources:

MailChimp for WooCommerce

The new and improved MailChimp for WooCommerce extension opens up a world of smart, automated marketing - and it's free!

The WooTrip recap

Written by Mark Forrester on November 3, 2012 Blog, Woo news.

I’m a very proud co-founder today, as I’m sure Magnus and Adii will both agree. The WooTrip has now come and gone and our distributed team of 25, dotted across 7 countries, are making their long way back home from the tip of Africa.

We had a very simple goal of this one week trip and that was to build a stronger, more connected team. I think it’s safe to say we’ve achieved that goal, and taken it one step further and all made a bunch of special, new friends. What is evident of this week is that our team is made up of some brilliant personalities of very diverse backgrounds.

Throughout this week us 8 Cape Town residents have had the pleasure of showing off our beautiful city to our international guests. We’ve braaied, been wine tasting in the vineyards, surfing in the Indian ocean, paintballing in a forest, enjoyed a sunset sail around the Atlantic seaboard, almost been blown off the top of Table Mountain, played football in 30 degree heat, eaten lots of seafood, pizzas and burgers and painted the town red until the early hours of the morning.

All the while our team has managed to crush 1,500 helpdesk support requests, and 1,185 administrative/pre-sales emails this week. If we’ve been slow getting to your request please accept our sincere apologies, thank you for your understanding and patience during this important and deserved time for the team. As Adii mentioned in our last post, we can now confirm we’ve recruited two more top notch support staff (Gerhard Potgieter and Daniel Espinoza), equipped with a detailed understanding of our products, both having developed WooCommerce extensions previously.

We also hosted a one day workshop during the trip, where all the team provided elevator pitches on how we can make WooThemes better. The team delivered some great ideas and action points, and it’s evident we’ve come out of this week with a passion and drive to delight our customers, and continue to strive to improving our WordPress offering.

Thank you to our office manager superstar Dominique for making the magnitude of travel bookings, and Mr Andrew Schar for following us around for the week and capturing all the highlights on camera. We look forward to posting a short film on the trip in the coming weeks.

View more Instagram photos from the team


14 Responses

  1. Robert
    November 3, 2012 at 4:09 pm #

    Really inspiring photos 🙂 Seems like you have full of joys over your works and team. Hope this trip will bring more awesome themes from Woothemes in the future and love to see Woothemes is getting bigger and bigger every single day.

  2. John O'Nolan
    November 3, 2012 at 4:58 pm #

    Adii + Mojito. Like a boss.

    • Magnus
      November 3, 2012 at 5:41 pm #

      Virgin Mojito.

  3. Edaurdo
    November 3, 2012 at 9:09 pm #

    I find great how you’re building up the company’s culture. I’ve contacted support a few times this past week and it’s safe to say the guys were specially friendlier during the WooTrip.

  4. Hampton
    November 4, 2012 at 2:03 am #

    Looks like you had a great time 🙂

  5. Saikul Islam
    November 5, 2012 at 10:18 am #

    Looking great really………:-)

  6. Scott Webb
    November 6, 2012 at 4:47 am #


  7. allmyhoney
    November 6, 2012 at 9:51 pm #

    Looks like a super spot and looks like you all took advantage 😉 and so you should.

  8. pitchnplay
    November 6, 2012 at 11:42 pm #

    Sweet =)


WooCommerce - the most customizable eCommerce platform for building your online business.

  • 30 day money back guarantee
  • Support teams across the world
  • Safe & Secure online payment
%d bloggers like this: