Contact WooCommerce for How to create and use backups with WooCommerce support

WooCommerce is ready to help you get the answers you need.

Be as specific as possible - let us know what you expected, what's happening instead, and when you noticed this. The more detail you, provide the faster we can help.

Replies will be sent to you at

Thanks for contacting WooCommerce

WooCommerce will reply to your questions about Get extension name shortly.

While you wait, check out these handy resources:

MailChimp for WooCommerce

The new and improved MailChimp for WooCommerce extension opens up a world of smart, automated marketing - and it's free!

How to create and use backups with WooCommerce

Written by Nicole Kohler on May 18, 2017 Blog, WordPress tips & tricks.

Backups — it’s a daunting word, isn’t it? Just hearing it probably makes you think of your valuable time wasted on a bunch of complicated, manual processes involving databases and FTP directories.

But all of this is a myth we’re happy to bust. The truth is this: thanks to modern plugins, it’s now fast and incredibly easy to make backups for WooCommerce — and restore them if the need arises.

You already know you need to be making backups of your store and its data. But what you might not know is how to create and manage those backups without giving yourself a headache.

Today we’re going to show you how. Read on to find out how you can get your store backed up for any situation with Jetpack, and how to properly use those backups in the event of an emergency.

Why backups matter, and when you might need them

If you recently updated WooCommerce, you might have spotted a notice like this on your Plugins page:

This notice for version 3.0 recommended a full site backup prior to updating (along with a few other steps).

Major updates like these are why it’s best have backups of your WooCommerce site. Although we expect the update process to go smoothly, we can’t always predict the outcome — especially if you’re using a lot of custom code, plugins from third parties, or haven’t updated your theme or WooCommerce extensions in a while.

Having a fresh backup of your site on hand means that if you update and spy a problem, you can quickly roll back to a working version. You can then review the update on a staging site or during some downtime.

Backups are also crucial in the event of a catastrophe, like server failure — which is highly unlikely, but not impossible — or the accidental deletion of some of your files (admit it, we’ve all done this one). Having a backup ready means you can restore your site and get back to work.

In short, backups save you from headaches, data loss, and — most importantly — lost sales due to downtime.

How to back up your site (without any hassle)

There are quite a few tools out there that offer to back up your WordPress database, and some or all of your files. They vary in price, benefits, and user-friendliness. There’s definitely a lot to choose from!

Our favorite tool for backing up WooCommerce is Jetpack, which offers:

  • Daily and realtime backups of your entire site.
  • Off-site storage for your backups (so there’s no worries if something happens to your server).
  • Automatic, one-click restores of your backups.

Jetpack also performs security scans daily and can alert you via email if any suspicious plugins or other threats are found, keeping your site fully in the clear.

What we really like about this option is that you can seriously set it and forget it. Once Jetpack’s backups are activated, your data will be saved daily, and you never have to think about it or touch the settings again. But if you’re ever in a pinch, all you have to do is open Jetpack from your dashboard to start the restore process.

Learn more about how the Jetpack plugin handles backups here and choose a plan so you can start backing up your site here.

While Jetpack definitely isn’t the only option out there for creating backups with WooCommerce and WordPress, it has the deepest integration and lowest learning curve. So we highly recommend it, especially if you’re just starting out or don’t want to think too much about backing up your data.

Restoring your backups like a pro

If you’re using Jetpack, there’s not much to be done as far as creating or managing backups. But if you need to find and restore a specific backup, here’s how to do it like a pro.

Jetpack will list your backups by date and time, including how many posts, plugins, and uploads you had at the time of backup.

When you view your backups, you can find the one you need (or narrow down your options to one without a problematic plugin or update) by checking the time and date, plus the number of posts, plugins, uploads, and other data associated with each. If an entire day’s backups won’t work, you can click on the calendar to travel back in time as far as you need to.

Once you find a backup that will work for you, all you need to do is click “Restore” on the right side. Assuming you’ve already connected to your site via Jetpack (or added an alternate restore location, which we’ll explain in a bit), the backup will be available for you to restore immediately.

Ready to go? VaultPress will confirm that it can connect to your site before the restore process begins.

Once you give the thumbs up, your data will begin restoring. This process can take anywhere from a few minutes to several hours depending on the size of your site, but you can leave the page — you’ll get an email when everything is finished.

And now you wait.

Here’s some more info on how the one-click restore process works and how to use it.

How to avoid losing data when you restore a backup (or might have to)

One of the most common questions we hear is “how am I supposed to restore a backup without losing the orders that just came in?”

This is another reason we recommend having a staging site — basically, a duplicate version of your store you use solely for testing.

Some hosts offer this for you as part of a hosting package. Or if you’re using Jetpack, you can create one on the fly by restoring one of your recent backups to a different location.

This is a great choice for creating a staging site — or updating its data — in one click.

But if you aren’t working with a staging site and want to update WooCommerce or another major plugin/extension (and think you might have to restore a backup if something looks odd), follow this process to avoid losing data:

  1. Temporarily halt all new orders, edits to products, etc. on your site — a plugin like Maintenance Mode can help you handle this gracefully.
  2. Make an on-demand backup; with Jetpack’s backup system, this is done by clicking the “Backup Now” button in the top-right corner of your dashboard. Make sure the backup completes before moving on.
  3. Proceed with your plugin/extension/other major site update(s).
  4. If something is broken, restore your backup. If not (or if you only spot minor bugs), proceed.
  5. Take your site out of maintenance mode or otherwise bring it back live again. Optionally, make another on-demand backup before you start making any other changes, just in case. 🙂

Following this process will help you avoid restoring a backup that doesn’t contain your most recent orders (and accidentally losing the business of some of your customers).

While a staging site may be the best option long-term or for major updates, this is also a great solution for small updates or even things like theme changes, where you probably won’t have to restore… but still don’t want to take a risk.

Some final tips for managing your store’s backups

Here are a few more things to keep in mind when it comes to backing up (and restoring) data with WooCommerce:

  • Store your backups off-site. If something happens to your site and it’s inaccessible, your backups can’t help unless you can get to them! Jetpack stores backups off-site by default, and you can also download copies to store locally.
  • The frequency of your backups is up to you, but if you feel like you’re overdoing it a little bit you’re probably on the right path. Hourly or at least daily backups are best — even small stores typically see lots of critical changes weekly or monthly.
  • Avoid restoring to a live site whenever possible, or (if it’s unavoidable) try to limit backup/restore activity to quiet periods. You can find your site traffic on your WordPress dashboard or in Google Analytics.
  • Some tools will allow you to make and/or restore partial backups, which can save lots of time, but be careful with this option — forgetting to backup or restore core WordPress files could break your store!
An example of a partial restore option with Jetpack — some other tools may offer this as well, but use with caution.

Backups can save you time, headaches, and even money

Backing up your site isn’t just something you should do just in case of a natural disaster or freak accident. It’s also a best practice that can save you a ton of headaches when you’re updating your store or making changes to its design or functionality.

By making backups regularly, restoring them properly, and managing them using the tips above, you’ll save time… and probably also some money on top of that. And anything we can do to help you boost your revenue is a win in our book!

Have any questions about making backups, using Jetpack to manage them, or restoring a backup to your WooCommerce site? Let us know in the comments, we’re happy to help.

15 Responses

  1. Tim
    May 30, 2017 at 6:47 pm #

    What about products that I have on my site where I use the product add-on plugin which is a bunch of drop-down menu options? These items never seem to back up properly.

    • Kat
      May 31, 2017 at 8:03 pm #

      Hi Tim, everything is backed up when a backup is done, so product add-ons should be included.

  2. naturline
    May 30, 2017 at 6:55 pm #

    It is a very good idea and easy to carry out

  3. Bob
    May 30, 2017 at 7:59 pm #

    Thanks for the post. I’ve never considered VaultPress before.

    I assume you can access your backups directly through VaultPress if your site is not accessible?
    You didn’t mention a cost associated with VaultPress… I assume it is free since it is part of JetPack but I also assume there is a cost for storing files offsite. Does VaultPress offer a storage solution?

    I will do a search to find answers to above questions. Thanks again for writing this article.

  4. Design-Kink
    May 31, 2017 at 2:45 am #

    I have been using iThemes Backup Buddy to back-up my WooCommerce sites for years. Very good advice. Also, the beauty of back-up plugins like this is you can build a design site on a test server and use this software to migrate the website to a live site. Restore + Migrate are 2 of the most important functions for a WordPress site.

  5. Walter
    May 31, 2017 at 8:54 am #

    Hello,

    I use Duplicator Pro for every project, it works fine and allows me to backup in Google Drive.

  6. Kevin
    May 31, 2017 at 10:56 am #

    I would not recommend Vaultpress as it really messes up things when running multiple WordPress sites on diffent subdomains. Support was not helpful at all and I am now a very happy customer at Blogvault. Similar but not buggy and with superB support!

    • enzo
      May 31, 2017 at 11:16 pm #

      LOVE blogvault!!

  7. Jaime
    May 31, 2017 at 6:32 pm #

    I’ve been using WP time capsule. I bought the premium subscription and it’s solid. Automated all backups and auto updates plugins, themes and WP core. All this with restore points as it does incremental backups. Other backup plugins zip your whole site and store these huge files locally on your server or on your paid google drive, drop box or AWS. WP time capsule backs up on your paid services as well, but because int’s incremental, there are no huge zip files to restore from, and you save a whole lot of space and CPU. You get 15 days of restore points from the free version, and up to 30 days on the paid version. Backups happen daily (Nightly for my clients) and things are running smoothly. I tested a restore of WooCommerce update on a site and it restored in one click is a few seconds which was impressive.

    As for staging, the premium version lets you do that as well with one click setup. Do your testing and proceed with the productions site updates. One click to delete the staging site when done. I think they are working on a way to swap the stage for the live version in the near future but it might be rumored.

    Totally recommend it.

  8. Jennifer
    May 31, 2017 at 11:18 pm #

    I was hoping this was a post about how to back up the woo commerce store and orders SEPARATE from your wordpress site. Not sure if this is possible. Frequently we want to do a facelift on a site or move a site and there will be orders during the time we are working on the site. I would like to treat WP and WooCommerce separately. Is this possible???

    • Jennifer
      May 31, 2017 at 11:19 pm #

      Also we just blogvault and LOVE LOVE LOVE it!!! Have used it on about 80 sites for many many years. Reliable, and the support is fantastic.

    • Kat
      June 5, 2017 at 10:59 pm #

      Hi Jennifer, according to our devs, it’s possible to do this but it’s a lot of trouble and requires advanced technical knowledge. There’d have to be extenuating circumstances to undertake this task.

      Plus WooCommerce is built on WordPress, and they’re connected. Our recommendation is to back up the entire site.

      • Luke Cavanagh
        June 15, 2017 at 8:43 pm #

        Orders and products are both custom post types, so the data is stored in posts and postmeta DB tables. It is possible to export out just those posts using WP Migrate DB Pro, which you can filter which post types to include and the same with using WP All Export and just export out orders and products.

  9. tonydjukic
    June 4, 2017 at 5:17 pm #

    ManageWP.com offers back-ups and a myriad of other tools as well – absolutely brilliant stuff and has saved my hide quite a few times over the years.

    • Kat
      June 5, 2017 at 11:06 pm #

      Thanks for letting us know! Cheers 🙂

WooCommerce - the most customizable eCommerce platform for building your online business.

  • 30 day money back guarantee
  • Support teams across the world
  • Safe & Secure online payment
%d bloggers like this: