Managing Orders

Orders are the center of activity in your WooCommerce store. Understanding how to manage them effectively is key to keeping your business running smoothly.

The following documentation is your guide to managing orders in WooCommerce. It is designed to assist administrators and shop managers in navigating through the various aspects of order management.

Orders are visible to users with the Admin or Shop Manager roles. Orders are usually created when a customer on your site completes the checkout process, though you can manually add orders from the admin area as well.

The following pages of documentation cover: 

• Order Statuses
• Orders Overview Screen and Bulk Order Management
• Single Order Page and Manually adding an order
• Paying for Orders
• Removing Personal Data from Orders 
• Testing Orders
• Troubleshooting Orders

Note: Orders can also be created via external systems that integrate with your site via the WooCommerce REST API. Creating and managing orders via the REST API is beyond the scope of our merchant documentation. We have separate Technical documentation for the REST API.

Learn about the different order statuses in WooCommerce, and the normal flow of an order to keep your business running smoothly. Read more about Order Statuses.

Get a comprehensive look at the table view of orders on the Orders Overview Screen in WooCommerce. This section explains how to navigate the screen, filter orders, and quickly find the information you need to manage your orders efficiently. Explore the Orders Overview Screen.

You can dive into the details of individual orders on the “Edit Order” page in WooCommerce. Learn how to view and update order details, items and totals, manually create orders, add line items or fees to an order, and use order notes to communicate with customers directly from your admin area. Learn more about the Edit Order Page.

In WooCommerce, orders can be paid in a several different ways. Learn about the process of paying for orders in WooCommerce. This section covers the different kinds of payment links, how to manually share invoices for orders with your customers if needed, and customer verification measures included in WooCommerce for privacy. Read more about Paying for Orders.

Ensure compliance with privacy regulations by learning how to remove personal data from orders in WooCommerce. This guide explains the options available to anonymize or delete customer information while maintaining order records. Find out about Removing Personal Data from Orders.

Test orders can be an important step in testing new flows and integrations, or troubleshooting order issues to ensure your checkout process is working correctly. Read more about Testing Orders.

Having issues with your shop’s orders? This guide to troubleshooting orders in WooCommerce covers general steps that will identify most issues, so you can resolve them quickly and keep your store running smoothly. Read about Troubleshooting Orders.