The Orders page at WooCommerce > Orders displays a list of your store’s orders. As customers make purchases, this list populates with order details. Use this page to find, review, filter, and manage orders.
This document covers the following topics:
- How to review orders placed by customers
- How to change the information shown on the orders page with screen options
- How to search, filter, and arrange orders
- How to preview an order
- How to use bulk actions to manage order statuses or remove personal data on multiple orders at once
Orders overview
↑ Back to topTo view your orders, go to WooCommerce > Orders. Each row in the orders table displays details about a single order. Some columns are visible by default, and you can add others through the screen options.
The following columns are available by default in WooCommerce:
- Order — order number and customer name
- Date — the date the order was created
- Status — the current status of the order
- Total — the purchase total of the order
- Origin — the traffic source of the order (available only if Order Attribution is enabled)
The following additional columns can be enabled through screen options but are not visible by default:
- Billing — the customer’s billing address
- Ship to — the shipping destination for the order
- Actions — shortcuts for changing the order status depending on its current state
Note: WooCommerce is highly extensible, open-source software. Extensions commonly add additional data to WooCommerce orders. If you see information beyond what is described here, it may come from an extension, your theme, or custom code.
Screen options
↑ Back to topYou can control which columns appear in the orders table and how many orders display per page by adjusting the Screen Options settings.
To change the visible columns:
- Go to WooCommerce > Orders.
- Select Screen Options in the upper-right corner of the page.
- Under Columns, check the boxes for the items you want to display.
- Select Apply.
The Screen Options panel also includes a setting to change the number of orders visible per page. Increasing this value can help when you need to review many orders at once, but setting the number too high may increase page load times.
Order statuses in the overview
↑ Back to topOrder statuses are color-coded for quick identification. Hover over a status icon to see its full description in a tooltip.
The following statuses and colors are used:
- Cancelled: Grey
- Completed: Blue
- Failed: Red
- On hold: Orange
- Pending payment: Grey
- Processing: Green
- Refunded: Grey
Order actions
↑ Back to topIf the Actions column is enabled in screen options, the orders table displays shortcut buttons that let you quickly mark an order as Processing or Completed without opening the order.
Filter and arrange orders
↑ Back to topYou can narrow down the orders list by filtering on date, customer, or status, and you can sort orders by column headings.
To filter orders:
- Select a month, search for a registered customer, or both.
- Select the Filter button.
You can also filter the list by selecting the order status links displayed above the table (for example, Processing or Completed).
To sort orders, select a linked column heading such as Order, Date, or Total. Select the same heading again to toggle between ascending and descending order.
Note: The Total column does not account for refunded amounts when sorting.
Search for orders
↑ Back to topYou can find a specific order by using the search box in the upper-right corner of the orders list. Enter an order number, customer name, or other information displayed in the table (such as an address), then select Search orders or press Enter to display matching results.
Preview orders
↑ Back to topYou can preview an order without leaving the orders list by selecting the eye icon next to the order row.
The preview modal opens and displays key order details. From this modal you can also change the order status. The preview includes the following information:
- Order number
- Status
- Billing details
- Payment method
- Shipping details
- Items ordered
Manage multiple orders with bulk actions
↑ Back to topYou can update the status of several orders at once or remove personal data from multiple orders by using the Bulk actions feature.
To apply a bulk action:
- Check the boxes on the left side of each order you want to update. To select all orders on the page, check the box next to the Order column heading.
- Open the Bulk actions dropdown at the top of the table.
- Choose the action you want to apply to the selected orders.
- Select Apply.
The following bulk actions are available:
- Move to Trash
- Change status to Processing
- Change status to On hold
- Change status to Completed
- Change status to Cancelled
- Remove personal data (available if bulk removal of personal data is enabled)
Multisite orders
↑ Back to topIf you run a WordPress multisite network, a dashboard widget displays order information from all sites in the network. Select an order in the widget to view the full order details on the store where that order was placed.
Questions and support
↑ Back to topDo you still have questions and need assistance?
This documentation is about the free, core WooCommerce plugin, for which support is provided in our community forums on WordPress.org. By searching this forum, you’ll often find that your question has been asked and answered before.
If you haven’t created a WordPress.org account to use the forums, here’s how.
- If you’re looking to extend the core functionality shown here, we recommend reviewing available extensions in the WooCommerce Marketplace.
- Need ongoing advanced support or a customization built for WooCommerce? Hire a Woo Agency Partner.
- Are you a developer building your own WooCommerce integration or extension? Check our Developer Resources.
If you weren’t able to find the information you need, please use the feedback thumbs below to let us know.