When using the WooCommerce mobile app, you may occasionally encounter conflicts with certain plugins that prevent the app from fetching and displaying data correctly. These conflicts can arise due to differences in how plugins interact with the WooCommerce core, resulting in compatibility issues. To ensure a smooth experience, it’s essential to be aware of potential conflicts and how to troubleshoot them effectively. Below is a list of the plugins that are known to cause issues:
Problematic plugins
↑ Back to top- Solid Security (Formerly iThemes Security) – Make sure the “Filter Long URL Strings” under “System Tweaks” settings in iThemes Security is disabled.
- Booster (Plus) for WooCommerce – Cause connection issues.
- WP Google Maps – Cause issues uploading product images.
- Weglot – Make sure to exclude
/xmlrpc.php
from being automatically translated by Weglot. [Plugin documentation] - The Product Labels For Woocommerce (Sale Badges) – Cause connection issues.
- Disable WooCommerce Bloat – This plugin disables the WooCommerce Stats.
- WPML – Cause login issues.
- Cleantalk Anti-Spam and WP-Lister for eBay are reported to cause problems retrieving orders in the app.
- Code Snippets – A snippet added through this plugin may cause issues with the app.
- Woody Ad Snippets – Cause connection issues.
- WooCommerce addon for Envira Gallery – This may cause issues when you add products to orders.
- Speed Booster Pack – Cause issues in the app and also the checkout page on a Woo site.
- Product Dynamic Pricing and Discounts – Cause products not to load in the app.
- wePOS – Point of Sales (POS) for WooCommerce – Cause products not to load in the app.
- WP Blog Post Layouts – Cause products not to load in the app.
- FOX – Currency Switcher Professional for WooCommerce – Displays incorrect currency in Stats.
- CURCY – Multi-Currency for WooCommerce – Caused the wrong currency to show up in the mobile app.
- ElasticPress – Prevents the search functionality from working, so only SKU search works.
- Point of Sale for WooCommerce is a third-party and is not something we provide any support for.
Unsupported plugins features
↑ Back to top- Checkout Field Editor: Custom fields, like custom billing address information, in checkout, are not visible in the app.
- Product Vendors: Only Shop Managers and Admins can currently access the store using the app. Vendors created via this plugin cannot currently use the app.
Others
↑ Back to top- iBid Theme – Cause products not to load in the app.
- Lafka Theme – Cause products not to load in the app and incorrect variable product order quantities.
- Stackpath site integration – Cause connection issues.
- List of known issues with Jetpack
In-Person Payments Conflicts
↑ Back to top- Dokan – Prevents merchants from connecting an M2 Card Reader.
- YITH Point Of Sale For WooCommerce (POS) – Unsupported for users who want to use this POS plugin to collect payment from the app.