Find guides to viewing, managing, testing, and troubleshooting orders in WooCommerce.
These guides are for administrators and shop managers.
Orders are visible to users with Admin or Shop Manager roles. Orders are usually created when a customer on your site completes the checkout process, though you can manually add orders from your store’s WP Admin dashboard as well.
The following pages of documentation cover:
- Order statuses
- Orders overview screen and bulk order management
- Single order page and manually adding an order
- Paying for orders
- Removing personal data from orders
- Testing orders
- Troubleshooting orders
Note: Orders can also be created via external systems that integrate with your site via the WooCommerce REST API.
Creating and managing orders via the REST API is beyond the scope of our merchant documentation. We have separate technical documentation for the REST API.
Order statuses
↑ Back to topLearn about WooCommerce order statuses and how an order moves between them.
Read more about order statuses.
Orders overview screen
↑ Back to topThe Orders overview screen lists your orders. Learn how to navigate the list and filter orders.
Explore the Orders overview screen.
Single order page
↑ Back to topView the details of individual orders on the Edit Order page in WooCommerce. Learn how to view and update order details, items and totals, manually create orders, add line items or fees to an order, and use order notes to communicate with customers directly from your WP Admin dashboard.
Learn more about the Edit Order page.
Paying for orders
↑ Back to topIn WooCommerce, orders can be paid for in several different ways. This section covers the types of payment methods, how to manually share invoices for orders with your customers if needed, and customer verification measures for privacy.
Read more about paying for orders.
Removing personal data from orders
↑ Back to topLearn about options for anonymizing or deleting customer information from orders while maintaining order records.
Learn how to remove personal data from orders.
Testing orders
↑ Back to topPlacing test orders can be important for testing new flows and integrations, or troubleshooting order issues to ensure your checkout process is working correctly.
Read more about testing orders.
Troubleshooting orders
↑ Back to topThe troubleshooting guide covers checks for common order issues.