Connecting to WordPress.com with WooCommerce Payments

WooCommerce Payments requires a connection to a WordPress.com account to accept payments from buyers and to show sellers details about transactions, deposits, and disputes.

Setting up the connection

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After activating WooCommerce Payments for the first time, you’ll be prompted to connect to WordPress.com. If you don’t have a WordPress.com account, you’ll need to to create one.

If you already have Jetpack installed and connected to WordPress.com, you won’t need to connect WooCommerce Payments separately. It will simply use Jetpack’s connection.

Resetting the connection

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On occasion, such as after restoring your site from a backup, WooCommerce Payments might become disconnected from WordPress.com. To fix this problem, you can use Jetpack to reset the connection so that it works again.

To reset the connection, follow the Changing the account you’re connected to section shown below. However, instead of reconnecting your site to a different WordPress.com account, simply reconnect to your original one to restore the connection.

Changing the account you’re connected to

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If you want to change the WordPress.com account that your WooCommerce Payments store is connected to, you can do so. There are two ways to do this, depending on whether you have (or want to have) Jetpack installed on your site.

• If you do NOT have or want Jetpack
• If you DO have or want Jetpack

If you do NOT have or want Jetpack

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To change which WordPress.com account your site is connected to, but without keeping Jetpack installed on your site permanently, follow the steps below:

1. Install and activate Jetpack on your site per this document.
   • Jetpack should automatically connect to whichever WordPress.com account you used during the WooCommerce Payments signup process.
2. Disconnect Jetpack following these instructions.
   • You will see a popup indicating that this will break WooCommerce Payments.

3. Click the Disconnect button.
4. Click the No thank you link.
   • Jetpack and WooCommerce Payments are now disconnected from WordPress.com.
5. Under Plugins > Installed Plugins, deactivate Jetpack and delete it.
6. Go to the WordPress.com profile page and click the Log Out button.
   • This will log you out of WordPress.com so that, when you reconnect WooCommerce Payments, you can connect to any WordPress.com account you choose.

7. Go back to the admin dashboard of your site using WooCommerce Payments.
8. Click the Payments menu.
9. Click Finish Setup.
10. Connect to a WordPress.com account of your choosing.
    • Once you are connected to any WordPress.com account, WooCommerce Payments will automatically be connected to the same Stripe Express account as before.

If you DO have or want Jetpack

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To change which WordPress.com account your site is connected to, while keeping Jetpack installed on your site, follow the steps below:

1. Temporarily disconnect Jetpack following these instructions.
   • You will see a popup indicating that this will break WooCommerce Payments.

3. Click the Disconnect button.
4. Click the No thank you link.
   • Jetpack and WooCommerce Payments are now disconnected from WordPress.com.
5. Go to the WordPress.com profile page and click the Log Out button.
   • This will log you out of WordPress.com so that, when you reconnect WooCommerce Payments, you can connect to any WordPress.com account you choose.

6. Go back to the admin dashboard of your site using WooCommerce Payments.
7. Click the Payments menu.
8. Click Finish Setup.
9. Connect to a WordPress.com account of your choosing.
   • Jetpack will automatically be connected to that same WordPress.com account.

Troubleshooting

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If you’re having trouble connecting WooCommerce Payments, please contact our support team. If you’re having trouble creating a WordPress.com account or accessing that account, please contact our WordPress.com support team.