1. Documentation /
  2. WooPayments Documentation /
  3. WooPayments: Fees & Debits /
  4. Why is there a charge from WooPayments on my card statement?

Why is there a charge from WooPayments on my card statement?

If you see a WooPayments or WooPay.id entry on your card statement, it may not mean you made a purchase on WooCommerce.com. Instead, it may be that you purchased from a business that accepts payments via WooPayments.

Businesses use WooPayments to sell many different types of products, including:

  • Physical products like clothing, household goods, or food.
  • Services like personal training or business coaching.
  • Virtual products like music, eBooks, or software.

If you do not recognize the transaction associated with the WooPayments or WooPay.id entry on your statement, we can help you identify the charge.

NOTE: Please do not dispute the charge as the dispute can negatively impact small businesses you have transacted with.

Identifying the transaction

↑ Back to top

To identify the charge, check your email for receipts or invoices around the date and time the charge was processed.

To help you find these emails, you can searching your inbox for some information:

  • The default subject line of email receipts sent by WooCommerce ends with the phrase “order has been received.”
  • In the body of the email, it will say “thank you for your order.”

If you don’t find any emails, it is possible that:

  1. The email may be in your Spam or Trash folders.
  2. The transaction is still legitimate.
  3. The business changed the content of the email.
  4. There was an error sending the email.

Contact us

↑ Back to top

If you are unable to recall the purchase or find an email about the transaction, you can contact the WooCommerce support team to request that we find the website which placed the charge.

When you request assistance, please provide the:

  • Date and time of the transaction.
  • Amount of the transaction.
  • Full name on your card.
  • Post/ZIP code on your card.
  • Last 4 digits of your card.

Once the charge has been identified, you will need to be able to email us from the same email address used to place the order before we will disclose the business’ website. This protects the privacy of customers making purchases via WooPayments.

Why WooPay.id?

↑ Back to top

WooPay.id is a unique URL not used for any other purpose than to link to this page. This URL was used as a statement descriptor prior to April 18, 2024 to help customers find this document. Due to regulatory requirements, this statement descriptor is now WooPayments.

We are still committed to helping identify the charges and mitigating disputes that could negatively impact a business selling with WooPayments.

Updating your statement descriptor

↑ Back to top

If you are business selling with WooPayments, you can update the statement descriptor used to identify your store via your Payments > Settings page.