Get help with WooCommerce and WordPress by checking out our collection of guides, FAQs, and documentation. Start here: our troubleshooting guide addresses some of the most common issues. You can also get help from your fellow merchants in the WooCommerce support forums.
Categories
-
Troubleshooting
Not sure where to start? Check out our Troubleshooting Guide to read about common issues and their solutions. -
Privacy
Information about what customer data may be collected and shared when a store uses extensions sold on WooCommerce.com. For information about your privacy when making purchases on WooCommerce.com, visit automattic.com/privacy. -
Frequently Asked Questions
Documents
-
Get help in your WooCommerce store admin dashboard
You can access help from most WooCommerce pages in your store’s WP Admin dashboard via the Help tab. How to find the Help tab Help options A detailed help screen will appear with three tabs on the left side: More information The right-hand sidebar contains more options:
-
How to get help
To get support for issues and questions you might have, there are two paths: Chat with our AI assistant On each page of our documentation, as well as on the Get Support page of your account area, we have a WooCommerce specialist AI Assistant with access to all the documentation on WooCommerce.com, which is purpose-built […]
-
Advisory: U.S. de minimis is ending – what to know (and do)
Effective date: August 29, 2025 (12:01 a.m. ET) — the U.S. has suspended duty-free de minimis treatment under 19 U.S.C. 1321(a)(2)(C) for low-value imports from all countries. Most shipments that previously entered duty-free at ≤ $800 are now dutiable and must meet full admissibility requirements. For more background and an overview of steps ecommerce businesses […]