Categories

• Troubleshooting

  Not sure where to start? Check out our Troubleshooting Guide to read about common issues and their solutions.
  • Cross-browser testing your site
  • How do I prevent and respond to card testing attacks?
  • Troubleshoot “My site is down”
  • See all topics

• Privacy

  Information about what customer data may be collected and shared when a store uses extensions sold on WooCommerce.com. For information about your privacy when making purchases on WooCommerce.com, visit automattic.com/privacy.
  • Advisory: Phishing campaign targeting WooCommerce stores
  • Change to Use Terms and Privacy Policy – December 2020
  • Change to Use Terms and Privacy Policy – July 2020
  • See all topics

• Frequently Asked Questions

  • Accessibility Features in the WooCommerce Plugin
  • Email and SMTP providers
  • Email authentication and sender requirements
  • See all topics

Documents

• Advisory: U.S. de minimis is ending – what to know (and do)

  Effective date: August 29, 2025 (12:01 a.m. ET) — the U.S. has suspended duty-free de minimis treatment under 19 U.S.C. 1321(a)(2)(C) for low-value imports from all countries. Most shipments that previously entered duty-free at ≤ $800 are now dutiable and must meet full admissibility requirements. For more background and an overview of steps ecommerce businesses […]

• How to get help

  To get support for issues and questions you might have, there are two paths: Search our documentation Enter your question in the search box above, or use your favorite search engine to research a solution. Verify everything is up to date To ensure you have the latest version of the software powering your site (WordPress, […]