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Documents

• How do I delete my WooPayments account?

  There may come a point where you would like to delete or close your WooPayments account. This may be because you made a mistake when providing KYC information, the wrong country was chosen, or maybe you just want to stop using it. WooPayments accounts contain information that we must retain for tax and compliance purposes. […]

• Instant payouts with WooPayments

  WooPayments provides a way for eligible accounts to request an instant payout of some or all of the account balance. After requesting an instant payout, the money will arrive within minutes instead of days. Instant payouts can be initiated at any time. Instant payouts are subject to additional fees. Review our fees. Eligibility requirements To […]

• Is WooPayments PCI Compliant?

  Yes, WooPayments is PCI DSS compliant as a Level 1 service provider. That said, using WooPayments doesn’t automatically make your entire site PCI compliant. While WooPayments handles payment processing in a PCI DSS–validated environment, your site still plays a role in presenting the checkout experience and must meet certain PCI requirements — especially around security […]

• Managing Disputes with WooPayments

  A dispute (also called a “chargeback”) occurs when a cardholder contests a payment made with their card. Disputes can also be initiated by their bank as well, such as if the cardholder reports the card as having been stolen. Handling disputes can be unpleasant, especially when you need to challenge one. But not responding to […]

• Multi-currency with WooPayments

  WooPayments’ multi-currency feature lets you to show product prices to customers in various currencies. It also allows your customers to select their preferred currency from a list you define and then purchase their goods in that currency. This document shows how you can configure multi-currency settings, the various places where multiple currencies are used, and […]

• Requirements and recommendations for bank statement descriptor

  Statement descriptors are the small bits of text (usually the merchant name) shown next to charges on your customers’ bank statements. Using clear and accurate statement descriptors can help reduce refunds and disputes. When you set up WooPayments, your statement descriptor will default to your site’s URL, but you can change this under Payments > […]

• Testing WooPayments

  This document provides instructions for testing payments, refunds, disputes, and the other functions of WooPayments. To learn more about WooPayments, including how to set it up on your store, see our main documentation page. Enabling test mode By default, WooPayments will accept real payment methods, such as cards, and actually charge your customers. To test […]

• Why is my account showing a negative balance?

  Your WooPayments balance can become negative in a few ways. The most common by far is the following scenario: That said, the higher your order volume is, the more rare this issue becomes. That’s because new incoming orders will often provide your account balance with enough of a “buffer” to handle incoming refunds and disputes. […]

• WooPayments built in partnership with Stripe

  WooPayments is built in partnership with Stripe. This document provides more information and an overview of how we work together. When you sign up for WooPayments, you verify your personal and business information with Stripe. This creates a Stripe Express account that is connected to the WooPayments service. The Express account is what’s used in […]

• WooPayments: Test Accounts

  If you’d like to try out WooPayments on a site without processing real transactions, you’re in luck: every site gets a dedicated test account during the setup process. Test accounts allow you to explore WooPayments, simulate transactions, and interact with most features without entering any personal details, business information, or using real funds. How test […]