Create a new administrator account in WordPress

This guide explains how to create a temporary administrator account for WooCommerce support. When a Happiness Engineer needs to investigate an issue on your site, they may request direct access. You create the account, share the credentials securely, and delete the account once the support interaction is complete.

Note: To comply with GDPR rules, you need to disclose the sharing of access rights to third parties like WooCommerce in your Terms & Conditions. (descriptive link text describing the destination) about your responsibilities as a store owner under GDPR on the WooCommerce blog.

Create the merchant account

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Follow these steps to create a temporary administrator account for WooCommerce support:

  1. In your WordPress admin dashboard, go to Users > Add New.
  2. In the Username (required) field, enter woologin.
  3. In the Email (required) field, enter woologin@WooCommerce.com. Happiness Engineers can access this email address if they need to reset the password.
  4. Copy the password generated by WordPress. You will send this to us securely in the next section.
  5. Set the Role dropdown to Administrator.
  6. If your site is not in English, set Language to English for this user.
  7. Click Add New User.
The Add New User screen in the WordPress admin dashboard with fields for username, email, password, and role.

Send the login details securely

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After you create the merchant user, send the credentials securely using QuickForget.com. This service generates a one-time link that expires after the recipient views it.

Visit QuickForget.com and enter the following information in the “The secret is…” field:

  • Your site’s login URL (for example, https://example.com/wp-admin)
  • The password you copied when creating the merchant

Copy the generated QuickForget link and paste it into your support conversation with the Happiness Engineer.

The QuickForget.com interface showing the secret input field where you enter login credentials.

Delete the merchant account

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After the Happiness Engineer resolves your issue and confirms they no longer need access, delete the temporary account from your site. Go to Users > All Users, hover over the woologin account, and click Delete.

For security, delete this account as soon as your support interaction is complete.

Use a secure admin username

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As a general security practice, avoid using admin as your WordPress username. The WordPress founder explains why default usernames make your site vulnerable to brute-force attacks.

Questions and support

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Do you still have questions and need assistance? 

This documentation is about the free, core WooCommerce plugin, for which support is provided in our community forums on WordPress.org. By searching this forum, you’ll often find that your question has been asked and answered before.

If you haven’t created a WordPress.org account to use the forums, here’s how.

  • If you’re looking to extend the core functionality shown here, we recommend reviewing available extensions in the WooCommerce Marketplace.
  • Need ongoing advanced support or a customization built for WooCommerce? Hire a Woo Agency Partner.
  • Are you a developer building your own WooCommerce integration or extension? Check our Developer Resources.

If you weren’t able to find the information you need, please use the feedback thumbs below to let us know.

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