To provide the quickest support in certain, trickier cases, our Happiness Engineers may request an Administrator account on your site to take a closer look at the issue. If that scenario arises, we’ll request that you create a temporary admin login for us, which should be deleted once we are finished.
Create user account
↑ Back to top- In your WordPress Admin Dashboard, go to Users > Add New.
- Enter a Username* (use
woologin
for the purpose of granting access to WooCommerce Happiness Engineers) - Enter an email address (use
woologin@woocommerce.com
– this email address can be accessed through our system so we can reset the password if necessary) - Make note of the password generated by WordPress, and send it to us using QuickForget.com.
- Ensure that the Role is set to
Administrator.
- If your site is not in English, please define
English
as this user’s language - Select Add New User.

Send details
↑ Back to topAdd a new note to the ticket in the WooCommerce.com dashboard, or simply reply to the email you receive in your inbox.
Send us:
- URL of your website
- Username of the account
- Password (use a safe sharing service like QuickForget.com)
- If you’ve used
woologin@woocommerce.com
we’ll be able to reset the password if necessary

Delete user account
↑ Back to topOnce the issue is resolved and you no longer need the account, go to Users > All Users, then click the username of the account and Delete.
For security reasons, we recommend doing this as soon as the interaction with our support team is finished.
Tip
↑ Back to topHere’s what the founder of WordPress has to say about why you should never use admin
as your username.