Create a new administrator account in WordPress

To provide the quickest support possible, it is helpful if you include an administrator account so our Happiness Engineers can take a look at the issue. We recommend creating a temporary admin login, which can then be deleted once we are finished.

Please note that to comply with GDPR rules, you need to disclose the sharing of access rights to third parties like us in your Terms & Conditions. Here’s more information about your responsibilities as a store owner under GDPR.

Create user account

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In your WordPress Dashboard, go to: Users > Add New.
Enter a username^* (use something unique like woologin)
Enter an email address (use woologin@woocommerce.com – Note: This email address can be accessed through our system so we can reset the password if necessary.
Make note of the password generated by WordPress, and send it to us. We can reset the password if necessary, but it’s easiest if you share it using QuickForget.com.
Ensure that the Role is set to Administrator.
If your site is not in English, please define English as the user language
Select Add New User.

Send details

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Add a new note to the ticket in the WooCommerce.com dashboard, or simply reply to the email you receive in your inbox.

Send us:

URL of your website
Username of the account
Password (use a safe sharing service like QuickForget.com)
If you’ve used woologin@woocommerce.com we’ll be able to reset the password if necessary

Delete user account

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Once the issue is resolved and you no longer need the account, go to Users > All Users, then click the username of the account and Delete.

For security reasons, we recommend doing this as soon as the interaction with our support team is finished.

Tip

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Here’s what the founder of WordPress has to say about why you should never use admin as your username.