Connect your store and WordPress.com account with the Jetpack plugin, then use that account to sign in to the Woo Mobile App. A full Jetpack connection supports features such as visitor statistics.
If you only need push notifications, follow the Woo Mobile App notifications guide to check whether you can use the app’s setup without installing the full Jetpack plugin.
Before you start
↑ Back to top- Install the Woo Mobile App on your device.
- Sign in to your store’s WordPress dashboard with an Administrator account. Ask your store administrator to install and connect Jetpack if you don’t have the required permissions.
- Choose the WordPress.com account you want to use in the app. Your store’s WordPress login and your WordPress.com login can be different. You can create a WordPress.com account during Jetpack setup.
- Make sure Jetpack can reach your site. Password protection, maintenance mode, or a firewall can prevent the connection. Review Jetpack’s requirements and current setup instructions if you need help preparing the site.
1. Install the Jetpack plugin
↑ Back to topIf Jetpack is already installed and active, continue to the account connection steps below.
- In your store’s WordPress dashboard, go to Plugins > Add New Plugin.
- Search for Jetpack. Find Jetpack – WP Security, Backup, Speed, & Growth by Automattic.
- Select Install Now, then Activate.
2. Connect your site and account
↑ Back to top- Go to Jetpack > My Jetpack. If setup hasn’t started, select Supercharge my site and follow the prompts to connect your site to WordPress.com.
- When asked, sign in to the WordPress.com account you intend to use in the app, or create an account in the connection flow. Check that the account and store shown are the ones you want to connect, then approve the connection.
- Return to Jetpack > My Jetpack and check the Connection section. Confirm that the site is connected and your intended WordPress.com account is linked.
A site connection and a user connection are different. If the site is connected but your account isn’t linked, select Connect my account or Connect your user account and complete the sign-in prompts. If both are already connected, continue to the app.
You don’t need to purchase a Jetpack plan to connect your account. If a plan-selection screen appears, choose the free option to continue.
3. Sign in to the Woo Mobile App
↑ Back to top- Open the app’s sign-in options and select Continue with WordPress.com.
- Sign in with the same WordPress.com account you connected to the store.
- Select your store from the connected store list. If you manage several stores, check the store name and address before continuing.
4. Check the connection
↑ Back to topConfirm that the app shows the intended store and can load its orders. In your store’s dashboard, confirm that Jetpack > My Jetpack > Connection still shows the intended account.
If the store is missing, first check that you used the same WordPress.com account in Jetpack and the app. For sign-in errors or a store that won’t load, follow How to Log In to the App.
Connection troubleshooting
↑ Back to topIf Jetpack reports a connection error, review its known connection issues before changing settings. If reconnection is needed, follow Jetpack’s reconnection instructions.
For help with the Woo Mobile App, open Settings > Help & Support in the app and select Contact Support. Include your store address and the step where you got stuck.
Questions and support
↑ Back to topDo you still have questions and need assistance?
- Get in touch with a Happiness Engineer via our Help Desk. We provide support for extensions developed by and/or sold on WooCommerce.com, and Jetpack/WordPress.com customers.
- If you are not a customer, we recommend finding help in the WooCommerce support forum or hiring a Woo Agency Partner. These are trusted agencies with a proven track record of building highly customized, scalable online stores. Learn more about Woo Agency Partners.