Product Reviews

Product reviews help customers make informed purchase decisions and give store owners direct product feedback. WooCommerce lets customers submit reviews and star ratings, while store owners can moderate and reply to them.

From this document, you’ll learn:

• How to enable product reviews.
• How to let customers review products from a completed order.
• How to view, manage, and moderate product reviews.

Enable product reviews

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To enable reviews:

1. Go to WooCommerce > Settings > Products.
2. Scroll to the Reviews section and select Enable product reviews.
3. Choose any additional review and rating settings:
   • Show “verified owner” label on customer reviews — labels reviews from customers who purchased the product from your store.
   • Reviews can only be left by “verified owners” — limits reviews to customers who purchased the product.
   • Enable star rating on reviews — lets customers include a star rating with a review.
   • Star ratings should be required, not optional — requires customers to choose a rating when they submit a review.
4. Select Save changes.

You can also enable or disable reviews for an individual product. Edit the product, open Product data > Advanced, and use the Enable reviews setting.

When reviews are enabled, the product page displays a review form where customers can leave a review and, when enabled, a star rating.

Let customers review products from an order

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The Customer review request (beta) feature adds a review-request email and a Review your order page. The email gives the customer one link where they can review the eligible products from a completed order.

Enable customer review requests

1. Go to WooCommerce > Settings > Advanced > Features.
2. Enable Customer review request (beta), then save your changes. WooCommerce creates and manages the Review your order page used by the email link.
3. Go to WooCommerce > Settings > Emails > Review request.
4. Enable the email, choose how many days WooCommerce should wait after an order is marked Completed, and save your changes. The email is disabled by default, and the default delay is seven days.

See Email settings for the full email schedule and template options.

What customers can review

The email link opens a page for that specific completed order. It also works for guest orders, so a customer does not need to create an account to use it.

• Each reviewable product appears in its own row. Purchased variations are shown separately with their variation details.
• Customers can review several products in one submission or skip products they do not want to review.
• A star rating is required for each product the customer chooses to review. Written review text is optional.
• Fully refunded products and products with reviews disabled do not appear. If only some products are unavailable for review, the page lets the customer know that the list may be incomplete.
• If the customer previously reviewed a product from the same order and other items remain, their rating and review text are prefilled so they can update that review. A previous review from a different order is not reused.
• After every eligible product has been reviewed, revisiting the link shows a thank-you message instead of the form.

Reviews submitted from this page use the store’s normal product-review moderation settings. If comments require manual approval, the customer sees that their review is pending approval.

View and manage product reviews

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Go to Products > Reviews to view all product reviews and replies. Hover over a review to reveal the available actions:

• Approve — approves a review that is awaiting moderation.
• Unapprove — returns an approved review to moderation.
• Reply — opens a field where you can reply to the review.
• Quick Edit — lets you edit the review, name, email address, and URL.
• Edit — opens the full editor, including the star rating.
• Spam — moves the review to the Spam view.
• Trash — moves the review to the Trash view.

Use Bulk actions to approve, unapprove, mark as spam, or move several reviews to the Trash at once.

You can filter reviews by type, rating, or product. Use Screen Options to choose which columns appear in the list.

Replies from the store owner remain grouped with the original review so each conversation is easy to follow.

Questions and support

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Do you still have questions and need assistance? 

• If you’re looking to extend the core functionality shown here, we recommend reviewing available extensions in the WooCommerce Marketplace.
• Need ongoing advanced support or a customization built for WooCommerce? Hire a Woo Agency Partner.
• Are you a developer building your own WooCommerce integration or extension? Check our Developer Resources.

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