“What got us here won’t get us there… I want to have design leading the way. A lot more user research. A lot more mockups.”
– Matt Mullenweg
From growing our one-person design team to five (and still hiring!) to talking more to our customers — hearing what’s most important to them, and how eCommerce fits into their lives – we’re just getting started on our journey to make this transition, and we’re learning a lot!
Our hope is that you can take some of the lessons we’re learning and apply them to your business, no matter how big or small.
It’s never too soon or too late to start talking to your customers, understanding who they are, and how they made their way to you today.