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Creating orders on the mobile app

The latest versions of the mobile apps (from 8.9.0) give you the ability to create orders.

Note: To obtain the best experience, we recommend you update your store to the latest version of WooCommerce.

When creating an order, the mobile apps currently support:

Create a new order

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Follow these steps to create an order:

  1. Tap on the + icon at the top right on the Orders tab.
  2. The New Order screen will appear.
Tap on the + at the top right of the screen
Accessing the feature
Once the Create Order option is tapped, the New Order screen loads
New Empty order

Setting the order status

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  • Tap the Edit button in the first section of the screen to update the order status.
  • A screen with all available statuses will be presented for you to select.
  • Tap the Apply button at the top right of the screen to save your change.

Adding Products & Product Variations

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  • Tap on the + Add Product button in the Products Section.
  • Search for & select the product you wish to add.
  • Adjust the quantity using the quantity stepper as needed.

Add Products by Scanning Barcode

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Barcode scanning is available on Android with application version 13.8 and later and on iOS with version 14.1 or later. This feature allows you to quickly scan product barcodes with your device’s camera to add them to an order. Note that the feature only supports barcode numbers matching your store’s product SKUs.

To get started, tap the barcode icon at the top of the Orders tab and scan the barcode of a product to add it to a new order.

Alternatively, from the New Order screen, you can tap on the barcode icon next to + Add Product to scan an item and add it to the order.

Removing a product

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  • Tap on the product you wish to remove.
  • Tap on the Remove Product from Order button.

Setting a custom shipping method

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  • On the Payments section, tap the + Add Shipping button.
  • On the presented form, enter the value you wish to charge and optionally a name for it.
  • Tap on the Done button to save the change.

Deleting the custom shipping method

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  • On the Payments section, tap on the Shipping button.
  • Tap on the Remove Shipping from Order button.

Setting a custom order fee

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  • On the Payments section, tap the + Add Fee button.
  • On the presented form, enter the value you wish for the fee.
    • Alternatively, you can tap the % button at the top left and enter the fee as a percentage.
  • Tap on the Done button to save the change.

Note: You can enter a negative value as an alternative to give a discount.

Deleting the custom order fee

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  • On the Payments section, tap on the Fees button.
  • Tap on the Remove Fee from Order button.

Setting customer details

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  • On the Customer section, tap the + Add Customer Details button.
  • On the presented form, enter all the values you need from your customer. All of them are optional but at least one is required.
  • If you wish to add a different shipping address, you can enable a separate form by toggling the switch at the bottom.
  • Tap on the Done button to save the changes.

Setting customer-provided notes

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  • On the Customer Note section, tap the + Add Note button.
  • On the presented form, enter the text you want to submit as the customer note.
  • Tap on the Done button to commit the change.

Completing the new order creation

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  • When your order is complete, you can tap the Create button located at the top right.
  • After the order is created, you will be redirected to the order details screen where you can take the necessary actions to fulfill the order.

Editing the order

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The latest mobile app versions (from 9.7.0) allow you to edit orders.

  • From an order detail, tap the Edit button, located at the top right of the navigation bar.
  • Edit any necessary field. Changes will be saved immediately to the order.
  • Tap the Done to dismiss the edit form.