How do I access my Stripe Express account for WooPayments?

WooPayments is built in partnership with Stripe. When you sign up for WooPayments, a special type of Stripe account is created for you. This is called a Stripe Express account.

Although rare, sometimes you may need to access your Stripe Express account directly, e.g. if you need to update your bank account information or your tax ID number.

To access your Stripe Express account via WooPayments, follow these steps:

1. Go to Payments > Overview in your WordPress dashboard.
2. In Account Details box, click the Edit details link.
3. You will be taken to connect.stripe.com to log in.
4. Enter the 6-digit code sent to your phone number.
5. Click the person icon in the upper-right to manage your account settings.

Here’s a few images showing the process:

If you can’t get into your Stripe Express account for WooPayments because you’ve lost access to your phone number, you can either:

• Contact Stripe Express support and have them help you.
• Use the I no longer have access to this phone number link on the Stripe Express login page to verify your identity via other means. If you can successfully verify, you’ll then be able to change the phone number used for login verification.

It is not possible to log into your Stripe Express account directly on Stripe.com.

If you attempt to access your WooPayments account in this way, you will encounter the following error message:

This account is linked to a business that works with Stripe. To view details, sign in to their website or app directly.

As the message states, to access the Stripe account connected to WooPayments, you must use the login link provided within your WooCommerce site’s dashboard.