The My Account Page

Customers who have an account with your store have access to a menu called My Account . My Account is the central customer dashboard in a WooCommerce store. Customers can view past orders, edit addresses, and payment details through their account page. This guide provides an overview of what your customers can do in the My Account page.

If a customer visits the My Account page before logging in, the login prompt will appear:

After logging in, the customer sees the default My Account Dashboard, which includes links to Orders, Downloads, Addresses (billing and shipping), Payment methods, Account details, and Logout on the left side.

The above image shows the default WooCommerce sections, but plugins and/or themes can also add sections here if required (for example, if using Woo Subscriptions, customers see a menu item for “Subscriptions”) .

The Orders section allows customers to access their order history. The order number, date, status, total, and actions available for each order, are available at a glance.

Customers can access a detailed view of each order by clicking either the linked order number or the view button to the right of the order. Additional actions may be available depending on the order status.

There are two additional buttons, Pay and Cancel, next to orders with either a Failed or Pending payment status to allow customers to return to it at a later time to pay.

• Clicking Cancel immediately cancels the order, and removes any further chance to either complete the order, or to quickly reorder it.

• The Pay button loads a simplified checkout page that requires only the payment details, which allows for a speedy order completion.

On the Order Details page, customers can click the “order again” button to reorder a previously completed order (i.e. it must be in completed status). The page is accessible via the linked order number or the View button.

The Order again button recreates the order items in the cart and sends the customer to the cart page, from there they can edit it or Proceed to checkout.

For products purchased as part of a Downloadable product, the Downloads section lists the product name, downloads remaining, expiry date, and provides a button to download attachments.

Customers can update their Billing address and Shipping address in the Addresses section.

Edit icons reveal the respective sets of fields usually seen on the checkout page, including first and last names, address, company name, phone number, and email address for either billing or shipping.

The details in this section are for the purpose of billing and shipping only, and doesn’t impact the account details.

Under Payment methods customers can find stored credit card details, provided a supported payment gateway is activated in the store.

Note: The number of payment methods shown on this page currently depends on the Blog pages show as most setting under Settings > Reading.

In the Account Details section a customer can update their personal info as it relates to their user account. The details include first and last name, and a display name, which is for the accounts section and reviews use.

Customers can also reset the account’s password in this section.

This link logs the customer out of their account and returns them to the Dashboard section, which in their newly logged out state will once again show the login prompt.

Do you still have questions and need assistance? 

• If you’re looking to extend the core functionality shown here, we recommend reviewing available extensions in the WooCommerce Marketplace.
• Need ongoing advanced support or a customization built for WooCommerce? Hire a Woo Agency Partner.
• Are you a developer building your own WooCommerce integration or extension? Check our Developer Resources.

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