How do I access my Stripe Express account for WooPayments?

WooPayments is built in partnership with Stripe. When you sign up for WooPayments, a special type of Stripe account is created for you. This is called a Stripe Express account.

Most tasks related to your WooPayments account can be handled from your WordPress administrator dashboard. However, depending on the circumstances of your business, you may need to access your Stripe Express account directly to update some important details.

Why you may need to access your Stripe Express account

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Although rare, sometimes you may need to access your Stripe Express account.

Through the Stripe Express account, you can manage a limited set of important details related to your business, such as:

Note: Other aspects of your WooPayments account — like payouts, refunds, disputes, and transactions — can only be administrated via the Payments menu in your site’s WordPress dashboard. These items cannot be managed via your Stripe Express account.

How to access your Stripe Express account

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To access your Stripe Express account via WooPayments, follow these steps:

  1. Go to Payments > Overview in your WordPress dashboard.
  2. In Account Details box, click the Edit details link.
  3. You will be taken to connect.stripe.com to log in.
  4. Enter the 6-digit code sent to your phone number.
  5. Click the person icon in the upper-right to manage your account settings.

Here are a few images showing the process:

  • Under Payments > Overview, click the Edit details link
  • Enter the 6-digit verification code sent to your phone
  • Click the person icon in the upper-right
  • The account settings page in the Stripe Express dashboard

Lost access to phone number

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If you can’t get into your Stripe Express account for WooPayments because you’ve lost access to your phone number, you can either:

  • Contact Stripe Express support and have them help you.
  • Use the I no longer have access to this phone number link on the Stripe Express login page to verify your identity via other means. If you can successfully verify, you’ll then be able to change the phone number used for login verification.

Logging in via Stripe.com

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You can also log into your WooPayments Stripe Express account directly on Stripe.com.

To do so, simply enter your WooPayments account email address into Stripe’s login form. You will see a warning that: “This account uses mobile verification.” Click Sign In and you will be sent an SMS two factor code as usual.