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Troubleshoot receipt issues
This page is a handy guide for helping to troubleshoot some of the more common issues you may encounter when trying to generate a receipt for customers through the Woo Mobile app. Receipt failed to generate If a receipt fails to generate, check if your device is offline, as this might prevent access to the […]
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Troubleshooting Analytics in the Woo Mobile App
The Woo Mobile App’s My Store tab displays the same analytics data as the WooCommerce Analytics dashboard in your WordPress admin. They share the same data source and the same settings. If you notice a difference between the two, this guide will help you identify the cause. Important: If the numbers in the app match […]
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Troubleshooting errors loading data
If data is not loading in the WooCommerce Mobile App — such as store stats, orders, products, or reviews — this guide walks you through the most common causes and how to resolve them. Work through each section below to identify and fix the issue. Update the WooCommerce database A mismatched database version can prevent […]
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Troubleshooting image upload issues in the Woo Mobile App
This guide covers common error messages you may encounter in the WooCommerce Mobile App when uploading product images or downloadable files. Each section describes a specific error, explains what causes it, and provides steps to resolve it. “The corresponding HMAC for this file does not match” This error usually means that the file you want […]
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What is a WordPress.com account?
A WordPress.com account is the passport that allows you to access WooCommerce.com and other services owned by Automattic such as Jetpack, Gravatar, and Akismet. We use a WordPress.com account to manage logins for WooCommerce.com. To shop and manage purchases on WooCommerce.com, you’ll need to use your WordPress.com account. Do I need a WordPress.com account to […]
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Woo Mobile App logs
The Woo Mobile App logs record various errors and events and can help you troubleshoot common issues. Here’s a breakdown of what the messages mean and what actions you can take. iOS “[StripeTerminal] …” These errors come from the Stripe Terminal SDK. They can help diagnose problems with connecting to card readers or processing payments. […]
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Woo Mobile App notifications
With push notifications in the Woo Mobile App, you can manage your online store more efficiently and make timely decisions that keep your business running smoothly and your customers happy. These notifications are sent directly to your mobile device, enabling you to promptly process and fulfill orders, respond to customer feedback, reduce delays, and prevent […]
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Woo Mobile App: Currency Display Settings
The currency display settings shown throughout the Woo Mobile App — including currency symbol, currency position, thousand separator, decimal separator, and number of decimals — are fetched directly from your WooCommerce store settings. These settings are read-only in the mobile app and cannot be updated from within the app interface. Currency display settings To change […]
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Woo Mobile App: Point of Sale Mode
The WooCommerce mobile app supports Point of Sale (POS) mode. POS mode turns a supported tablet into a digital cash register — add products to the cart with a single tap, then accept in-person payments via a Bluetooth card reader, Remote Tap-to-Pay (using an Android phone as your card reader over Wi-Fi), or cash. All […]
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Getting started with In-Person Payments with Stripe
With the Stripe WooCommerce Extension, your customers can pay for products and services in-person using the M2 card reader. Alternatively, you can get started with no additional hardware using Tap to Pay on iPhone, Tap to Pay on Android, or Remote Tap-to-Pay — which turns an Android phone into a wireless card reader for your […]