Categories
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Android
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iOS
Documents
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Support guide
Before reaching out to support, you might want to review our helpful WooCommerce Mobile App documentation to see if your question is already answered. Our support documentation contains an extensive collection of up-to-date guides covering all aspects of our mobile app. We have screenshots and step-by-step walkthroughs to help you learn how to use the app and resolve […]
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Support guide
Before reaching out to support, you might want to review our helpful WooCommerce Mobile App documentation to see if your question is already answered. Our support documentation contains an extensive collection of up-to-date guides covering all aspects of our mobile app. We have screenshots and step-by-step walkthroughs to help you learn how to use the app and resolve […]
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Supported Extensions
The following extensions are supported by or add features to the WooCommerce Mobile App: Still experiencing issues? If you’re using the Jetpack plugin to connect the app to your site, make sure that the Jetpack connection is active and working correctly. You can verify some known issues or try reconnecting your site. If you’re still […]
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Troubleshoot receipt issues
This page is a handy guide for helping to troubleshoot some of the more common issues you may encounter when trying to generate a receipt for customers through the Woo Mobile app. Receipt failed to generate If a receipt fails to generate, check if your device is offline, as this might prevent access to the […]
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Troubleshooting Analytics in the Woo Mobile App
The Woo Mobile App’s My Store tab displays the same analytics data as the WooCommerce Analytics dashboard in your WordPress admin. They share the same data source and the same settings. If you notice a difference between the two, this guide will help you identify the cause. Important: If the numbers in the app match […]
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Troubleshooting errors loading data
If data is not loading in the WooCommerce Mobile App — such as store stats, orders, products, or reviews — this guide walks you through the most common causes and how to resolve them. Work through each section below to identify and fix the issue. Update the WooCommerce database A mismatched database version can prevent […]
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Troubleshooting image upload issues in the Woo Mobile App
This guide covers common error messages you may encounter in the WooCommerce Mobile App when uploading product images or downloadable files. Each section describes a specific error, explains what causes it, and provides steps to resolve it. “The corresponding HMAC for this file does not match” This error usually means that the file you want […]
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Troubleshooting store credentials login issues on the WooCommerce Mobile App
If you’re trying to log in to the WooCommerce Mobile App using your site’s WP Admin username and password and running into issues, this guide covers the most common causes and how to resolve them. Before you start Make sure you’ve confirmed the basics from the login page requirements: If all of these are in […]
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Troubleshooting WordPress.com login issues on the WooCommerce Mobile App
If you’re trying to log in to the WooCommerce Mobile App using your WordPress.com account and running into issues, this guide covers the most common causes and how to resolve them. For general login instructions, see How to Log In to the WooCommerce Mobile App. If you’re logging in with your WP-Admin username and password […]
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What is a WordPress.com account?
A WordPress.com account is the passport that allows you to access WooCommerce.com and other services owned by Automattic such as Jetpack, Gravatar, and Akismet. We use a WordPress.com account to manage logins for WooCommerce.com. To shop and manage purchases on WooCommerce.com, you’ll need to use your WordPress.com account. Do I need a WordPress.com account to […]