Additional users

This guide explains how to add users to your store so they can access the WooCommerce Mobile App. The app supports the Shop manager and Administrator roles, and the process for adding users depends on whether your store is connected to Jetpack.

With additional users, you can delegate tasks such as inventory updates, customer service, and order processing. This collaborative approach can streamline operations and free up time to focus on growing your business. Learn about each role’s capabilities.

Stores connected to Jetpack

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If your site is connected to Jetpack and you want other users to access Jetpack features — such as push notifications for orders, Blaze campaigns, and visitor and conversion stats — they need to connect their accounts to Jetpack.

To add users in this scenario, follow the Jetpack guide on connecting additional users to Jetpack.

Stores not using Jetpack

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If your store does not use Jetpack, you can add a new user directly from the WordPress admin. Follow these steps to create a user account and assign a role that grants access to the WooCommerce Mobile App:

1. Log in to your WordPress admin dashboard.
2. Go to Users > Add New.
3. Fill in the new user’s details:
   • Enter a Username.
   • Enter the merchant’s Email address.
   • Add their First Name and Last Name (optional, but recommended).
   • Enter the merchant’s Website URL (optional).
   • Create a Password, or use the auto-generated password that WordPress provides.
   • Select the Send the new user an email about their account checkbox to notify them of their login credentials.
4. From the Role dropdown, select Administrator or Shop Manager.
5. Click Add New User to save the account.

The new user can now log in to the WooCommerce Mobile App using the credentials you created.

Troubleshooting

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If a user cannot access the WooCommerce Mobile App after being added, check the following:

• If your store uses the Jetpack plugin to connect the mobile app, verify that the Jetpack connection is active and functioning. Review common Jetpack issues or reconnect your site to Jetpack.
• Confirm that the merchant’s role is set to Administrator or Shop Manager under Users in the WordPress admin.

If you still need help, contact support from within the app by going to Menu > Settings > Help & Support > Contact Support.