1. Documentation
  2. WooCommerce Payments
  3. WooCommerce Payments FAQs

How do I remove duplicate accounts?

Duplicate accounts can happen with WooCommerce Payments. Sometimes you start onboarding and then have to step away and not finish. When you go through setup again you may get a notice that there is another WooCommerce Payments account set up with your same email address.

Here’s how to remedy it:

  1. Contact WooCommerce Support
  2. In your ticket please provide the email address associated with both accounts, and your website URL. 

On our side, we will review your accounts on the back end and confirm with you which WooCommerce Payments account should be connected to your store. Once we have your approval we will then merge the accounts to ensure your site is properly set up. 

Happy selling!


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