Woo Mobile App notifications

With push notifications in the Woo Mobile App, you can manage your online store more efficiently and make timely decisions that keep your business running smoothly and your customers happy.

These notifications are sent directly to your mobile device, enabling you to promptly process and fulfill orders, respond to customer feedback, reduce delays, and prevent potential errors. They also serve as a record of sales, helping you manage inventory and accurately track revenue.

First, ensure store notifications via email are set up correctly in your site’s WP Admin dashboard. If you encounter issues, review our email troubleshooting guide.

Next, ensure your site is connected to Jetpack. Although a Jetpack connection is required to use the mobile app, you do not need to subscribe to a Jetpack paid plan.

If you encounter issues, try reconnecting your site or reviewing known issues with conflicting plugins and extensions.

On Android

In the app, navigate to Settings > Notifications > App Notifications > WooCommerce. (This location may change depending on the Android device you are using.) Ensure that the All WooCommerce notifications option is toggled on.

On iOS

In the app, navigate to Settings > Notifications > WooCommerce and toggle the Allow Notifications option.

Look for the following information:

On Android

> Refreshing FCM token
> FCM token retrieved
> Sending FCM token to our remote services

On iOS

2021/10/26 11:57:48:617 am  📱 Registering for Remote Notifications...
2021/10/26 11:57:48:706 am  📱 Device Token Received: [32762876ghgwsyt87613g3169287648723y44784]
2021/10/26 11:57:49:190 am  📱 Successfully registered Device ID 43793459 for Push Notifications

If you’re still having issues with push notifications, you can run a plugin and theme conflict test to find the cause of the problem.

If you’re using the Jetpack plugin to connect the mobile app to your site, ensure that the Jetpack connection is active and functioning correctly. Review common issues or reconnect your site.

If you’re still having difficulty, contact support from within the app by going to Menu > Settings > Help & Support > Contact Support.