Docs
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Completed Order Email doesn’t Contain Download Links
On some WooCommerce installs you can experience the following issue: when a customer purchases a downloadable product, the Complete Order Email doesn’t contain any download link for the customer to download purchased products. Here is how the email looks like in that case: While it should look like this: Missing SQL Table This happens because a […]
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Fatal error: Call to undefined function is_woocommerce_active()
Currently we are aware of two possible causes for this error Outdated plugins Check that all of your WooCommerce.com plugins are up to date, including WooSlider if you have it installed. If you have activated your keys, then you will receive automatic update notifications. More on keys and subscriptions can be found here : https://woocommerce.com/my-account/my-subscriptions/ If you have […]
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Increasing the WordPress Memory Limit
To address memory limit issues, there are two paths: Adjust yourself Contact your hosting company Do It Yourself To adjust on your own, here are some methods to try. Be aware that this section requires advanced knowledge; it is not basic. Edit your wp-config.php file Add this to the top, before the line that says, “Happy […]
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Multiple installs on one domain + SESSIONS (conflict/session sharing workaround)
If you are running multiple installs of WordPress on the same domain, and SESSIONS are being shared between your installs you can add the following to your wp-config.php file to prevent this from occurring: if ( ! session_id() ) { session_name( 'PHPSESSID_1' ); } You can change the name to something unique for each install.
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Paypal Update for SHA-256
This document is for anyone who has received an email from PayPal with the subject : IMMEDIATE ATTENTION REQUIRED: PayPal service upgrades PayPal is upgrading the certificate for www.paypal.com to SHA-256. This endpoint is also used by merchants using the Instant Payment Notification (IPN) product. The WooCommerce PayPal Standard Gateway itself requires no changes. You […]
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Problems with large amounts of data not saving (variations, rates etc)
If you notice product variations, tax rates and other large data sets not saving, Suhosin (a security module in PHP) may be preventing the POST data from being saved. This issue can also be caused by servers with version PHP 5.3.9+ and servers running mod_security. Configuring Suhosin If enabled, Suhosin may need to be configured […]
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session_start warnings
If you get errors like this in your site header: Warning: session_start() [function.session-start]: open(xxx) failed: Permission denied (13) in xxx/wp-content/plugins/woocommerce/woocommerce.php on line 80 your server is to blame. PHP Sessions may not be set up correctly, or the sessions directory (usually /tmp) is not writable. You need to contact your hosting provider to resolve this.
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SSL by proxy problems (Network Solutions)
Hosts that insist on SSL by proxy, such as Network Solutions), will cause problems with WordPress and WooCommerce because they prevent PHP and the WordPress is_ssl() function from detecting if the page is being served over HTTPS. This causes a redirect loop. In Network Solutions’ own words: Network Solutions® uses a proxy SSL; this does not allow the […]
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ssl_error_rx_record_too_long
This error: SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) is caused by a misconfiguration of SSL/apache (commonly port settings and VirtualHost settings). In most cases the hosting provider, or server administrator, will need to fix the problem (it is not a WooCommerce issue). If you don’t need SSL you […]