Troubleshooting

Documents

• WooCommerce self-service guide

  WooCommerce troubleshooting and conflict testing are useful for finding out why your site is having problems. Have an issue with your WooCommerce store? We aim to help you solve it. Most common issues According to statistics, most issues are caused by: Outdated software Keeping software up to date helps protect your website against hacking. The […]

• Email troubleshooting

  In some cases, issues can arise that prevent your WooCommerce store from sending emails, or your shoppers from receiving them. This guide aims to tackle common email problems related to WooCommerce stores, with clear steps to diagnose and resolve these issues. By default, WooCommerce sends mail using the wp_mail() function, a core function of WordPress. […]

• How to test for plugin and theme conflicts

  What are theme and plugin conflicts? A conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, plugin A gives the signal to put the order in “Completed” status and plugin B prevents this from happening. Themes and plugins provide additional functionality and features — it also means […]

• Finding PHP Error Logs

  With WordPress and WooCommerce, PHP error logs can be useful when investigating an issue with a site. This guide will provide steps and information about accessing the PHP error logs either within WooCommerce or on a hosting server. WooCommerce Logger WooCommerce features a logging system accessible via WooCommerce > Status > Logs, which records PHP […]

• Troubleshooting using Health Check

  The Health Check & Troubleshooting plugin is useful for troubleshooting problems on your WooCommerce site, particularly those related to plugin and/or theme conflicts. It allows you to do several tests in a browser session, without affecting visitors to your live site. However, keep in mind that, given a particular combination of plugins, themes, and hosting […]

• Backing up WordPress content

  Each store powered by WooCommerce and WordPress has two places where its data and content are stored: So, how should you safeguard your content and keep it backed up? Automatic backups The most efficient and reliable approach is to use an automated backup service; we recommend Jetpack VaultPress Backup. By using Jetpack Vaultpress Backup, you’ll benefit from: Manual […]

• Get Help in Your WooCommerce Store Admin

  You can quickly find Help right where you are struggling when getting started with WooCommerce. All from within the WordPress admin of your store. How to Use “Help” Help can be accessed from every page in the WordPress Dashboard that is related to WooCommerce and Products. Depending on which page you’re on, the tabs will vary and be relevant. […]

• How to update WooCommerce

  Updates to WooCommerce, WordPress, extensions, themes, and payment gateways are a fact of life. Our team is hard at work, releasing updates that add new features, improve security, fix issues, and, in general, make your store better than ever. But how do you update WooCommerce without causing issues? We’ll cover a few of the common ways below. […]

• Migrating products between sites

  Data portability is a fundamental advantage of platforms like WooCommerce and WordPress, WooCommerce empowers merchants to fully own and control their data. This ensures that you can freely transfer and utilize your data across different systems as needed. In the context of this documentation, we’ll cover some options for exporting and migrating WooCommerce products. How […]

• Updating free WooCommerce plugins

  Our free WooCommerce extensions/plugins do not require an active subscription to get updates. You may see subscriptions for free extensions listed on the My Subscriptions page in your store’s WP Admin dashboard at WooCommerce > Extensions > My Subscriptions); however, they will not have a toggle to activate a subscription. To update these free extensions/plugins, […]