Documentation

Learn how to set up, customize, and expand the functionality of WooCommerce

Frequently Asked Questions

Documents

  • Abusive content on a store built with WooCommerce

    WooCommerce is a free, open-source software product that is available for anyone to download and use with their self-hosted WordPress site. While this means a lot of wonderful products are sold through our software, the open-source and distributed nature of WooCommerce means that there may also be stores using the platform for purposes that are […]

  • Get help in your WooCommerce store admin dashboard

    You can access help from most WooCommerce pages in your store’s WP Admin dashboard via the Help tab. How to find the Help tab Help options A detailed help screen will appear with three tabs on the left side: More information The right-hand sidebar contains more options:

  • How to handle multiple regions and currencies with WooCommerce

    In a global age, there are a number of elements that play a role in selling in multiple currencies and languages. Here we discuss several of those.

  • WooCommerce and Highly-Regulated Products

    This document focuses on whether WooCommerce can be used to sell products that are highly regulated and/or legally restricted. This includes products listed here, which are prohibited on WordPress.com but are permitted to some extent on our open source WooCommerce plugin, subject to the following guidelines. Can WooCommerce be used to sell highly-regulated products? Yes, […]

  • Built with WooCommerce – Did not get my order or refund

    Ordering something online and getting an email that the product is on its way is an exciting feeling. But what if you never receive what you ordered? Or are expecting a refund for a returned product? What if you changed your mind and now you want to cancel the order? Because we have no access […]

  • Create a new administrator account in WordPress

    To provide the quickest support in trickier cases our Happiness Engineers may request an Administrator account on your site to take a closer look at the issue. If that scenario arises, we’ll request that you create a temporary admin login for us, which should be deleted once we are finished. Create user account Send details […]