WooCommerce Payments FAQs

Pricing & Fees ↑ Back to top

1. What are the fees for WooCommerce Payments?
2. Why aren’t fees refunded when I refund a charge with WooCommerce Payments?
3. Why is there a debit from WCPAYMENTS on my bank account?
4. What foreign exchange fees are charged with WooCommerce Payments?

Getting Paid ↑ Back to top

1. What’s the difference between a Payout and a Deposit in WooCommerce Payments?
2. What is the difference between a scheduled deposit and instant deposit?
3. How do I change my deposit account information with WooCommerce Payments?
4. Why are deposits to my WooCommerce Payments account suspended?
5. When will I receive deposits for my WooCommerce Payments account balance?
6. Can I get an instant payout for my account balance?
7. Why is my account showing a negative balance?

Account Management ↑ Back to top

1. I want to change my name/ DOB/ ID number/ business name. How do I update it with WooCommerce Payments?
2. How do I update my tax ID number with WooCommerce Payments?
3. Why does WooCommerce Payments require a WordPress.com account?
4. Does WooCommerce Payments Require the Jetpack Plugin?
5. How do I clear the WooCommerce Payments account cache?
6. How do I set a debit card as my account’s payout method?
7. How do I delete unwanted or duplicate accounts?
8. Can I migrate my information between accounts?
9. Do I need WooCommerce Payments for all other payment gateways?
10. WooCommerce Payments Safe Mode
11. Can one WooCommerce Payments account be used with multiple websites?

Stripe Account Management ↑ Back to top

1. I can’t find a login link to my Stripe dashboard. How do I access my Stripe account dashboard?
2. How do I update my contact details such as email address or phone number in WooCommerce Payments?
3. How do I change the connected bank account in WooCommerce Payments?
4. Why does Stripe say that my account is linked to a business that works with Stripe?
5. How do I sign-up for Stripe with the email on my WooCommerce Payments account?
6. Can I use my existing Stripe account with WooCommerce Payments?
7. Can I migrate my information between accounts?

Currencies & Country Support ↑ Back to top

1. What Countries does WooCommerce Payments Support?
2. What currencies can I accept with WooCommerce Payments?
3. What foreign exchange fees are charged with WooCommerce Payments?
4. What currency is used to determine fees in a transaction with WooCommerce Payments?
5. How can I sell in different currencies with WooCommerce Payments?

Features & Extension Compatibility ↑ Back to top

1. Does WooCommerce Payments support the WooCommerce Subscriptions extension?
2. How do I use Apple Pay with WooCommerce Payments?
3. Does WooCommerce Payments support Pre-Orders?
4. Does WooCommerce Payments support 3D Secure?
5. Is WooCommerce Payments PCI Compliant?
6. Does WooCommerce Payments have any fraud prevention enabled?
7. Does WooCommerce Payments use Stripe Radar?

Subscriptions ↑ Back to top

1. Does WooCommerce Payments support subscriptions and recurring payments?
2. What happens to my subscriptions if I disable the WooCommerce Payments gateway?
3. Which add-ons are compatible with subscriptions built-in to WooCommerce Payments?
4. What happens to my subscriptions if I deactivate WooCommerce Payments?

Disputes ↑ Back to top

1. I got a chargeback with WooCommerce Payments? What do I need to do?
2. Why is there a charge from WooPay.id on my credit card statement?
3. How do I prevent card testing?

Taxes and 1099’s ↑ Back to top

1. What is form a 1099-K?

In-Person Payments ↑ Back to top

1. What are the fees for In-Person Payments?
2. What is the return policy for the card reader?

Terms of Service ↑ Back to top

1. What products are not permitted on my store when accepting payments with WooCommerce Payments?
2. Why is my WooCommerce Payments account restricted?
3. Why are deposits to my WooCommerce Payments account suspended?