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Documents

• Managing WooCommerce.com Subscriptions

  When you purchase an extension or theme from the WooCommerce.com Marketplace, you receive a subscription that gives you access to product updates and support for the duration covered by your subscription. Subscriptions are billed on an annual or biennial basis and can be viewed and managed in the My Subscriptions section of your WooCommerce.com account. […]

• Adding collaborators to your WooCommerce.com account

  Adding collaborators to your WooCommerce.com account allows another person to help manage your store/site on your behalf. This safe, secure feature grants them access to your account without providing them your login and password. Who and what are collaborators? Collaborators are usually developers, members of an agency, or consultants you enlist or hire to help manage […]

• Download a WooCommerce.com PDF invoice

  Once you place an order on WooCommerce.com, an email containing the details of that order will be sent to you. If you require an invoice in PDF format, this can be downloaded via your WooCommerce.com account. Locating the invoice

• Feature requests portal

  Feature requests allow merchants to communicate what would make products in the WooCommerce.com Marketplace more valuable, or to address their business needs. Merchants may also vote for features to help quantify demand and influence prioritization from product teams. Viewing feature requests Each product sold on the WooCommerce.com Marketplace has a dedicated page where you can […]

• Ratings and reviews

  Reviews for extensions and themes in the WooCommerce.com Marketplace enable us to better inform customers about our products and services, and help with purchasing decisions. They also give customers a chance to pass on feedback to support and product development teams. Customers who purchase a product on WooCommerce.com can leave a star rating from one […]

• Switching languages on WooCommerce.com

  By default, WooCommerce.com is available in English. Additionally, some content on is available in the following languages: To change the default language, navigate to a page that has translated content available — such as the WooCommerce.com home page — and select the language of your choice. Find the language switcher menu If the page you […]

• Overview of Marketplace developers

  WooCommerce.com sells subscriptions to extensions that add niche, complex, or unique functionality, as well as themes that help shape the design and layout of your store. These are either made by the WooCommerce team or by trusted third-party Marketplace developers. These developers create, maintain, and support their own products. Marketplace developer responsibilities Marketplace developers, sometimes […]

• Customer satisfaction (CSAT) emails

  WooCommerce sends customer satisfaction (CSAT) emails to ensure our developer partners are providing quality support for their products in the WooCommerce.com Marketplace. Receiving a CSAT email A CSAT email will be sent to you seven (7) days after you submit a support ticket. The sender will be WooCommerce, and the email subject line is Support Ticket […]

• Try WooCommerce extensions before you buy

  You can try selected WooCommerce Marketplace extensions for 30 days via free trial using an automatically-created personal demo site. WooCommerce free trial extensions Individual demos are currently available for the following extensions: If you would prefer to try one out on your own site instead, all extension purchases are covered by our 30-day money-back guarantee. […]

• Woo Marketplace suggestions settings

  Overview WooCommerce.com Marketplace suggestions settings in the core WooCommerce plugin give store owners the flexibility to customize their experience by managing the types of recommendations and suggestions they receive. This document provides an overview of the settings available, how they work, and best practices for customization — including a filter to disable suggestions programmatically. Introduction […]